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Lowe's Home Improvement

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4.1 Google Review

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2601 Weir Pl, Chester, Virginia, 23831, United States

(804) 768-8843 www.lowes.com/store/VA-Chester/0599?cm_mmc=YEXT-_-SiteLink-_-599-_-Lowes

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Lois Withers

May 23, 2018

Shopping at Lowe's is always a good experience. They had exactly what I needed. Lowe's gives military discount every day with I'd. Home Depot only does it on select days and then they give you a hard time about the type of military ID you have about whether they will honor it.

Nell Pace

Apr 6, 2018

Worst store EVER! If I could have given a 1/2 star, I would have. Biggest problem is false advertising. Lowe's encourages the consumer to order online. Think you can go pick your order at the store? No way! Even though the order is paid online they don't order it until it is in their system which then takes another 10-12 days to come. I ordered two light fixtures. It took the order at Chester Lowe's two weeks for it (meaning one not two!!) it to come in. I was then told the second could not be found in the warehouse. The online order status shows the order complete. Trying to talk to Customer Service is a joke. No one took responsibly for the problem, didn't offer to expedite (it was paid in full) or work out any type of solution or apologize. I have received approximately 50% of my order. Items ordered were for two bathrooms. We are in the process of selling our home. Guess what I can't do now? Can't sell a house with two bathrooms that don't have lights, vanities and other fixtures. I've learned my lesson. Last time I buy from Lowe's.

Robert McGough

Apr 22, 2018

Finding help today in the lumber department (needed lumber cut) was an exercise in patience. Asked a different department associate (no one in lumber) to page someone to assist me in lumber. Waited 10 mins and nobody came. Went to the lumber check out area and asked them if they could page a 2nd time. This check out had the only phone that pages in the back area of lumber to request that one of the lumber associates come from the back to help. 1. No one else knew this? 2. Why are the lumber associates in the back and not helping the customs? Customer service is greatly lacking.

David Stanley

May 22, 2018

Very nice people. Most of the sales associate are very helpful. Buff is the best in plumming.

LINDA MEYERHOFFER

Mar 3, 2018

Do not buy any stock cabinets from Lowe's in Chester unless they have the proper packaging and plastic on them. The Chester store was the only one that showed this particular cabinet online in inventory so I ordered online then went to pick it up. When I got there they tried to sell me one that had no packaging whatsoever...no protection from scratches. Just tape wrapped around it. They had no others in stock properly wrapped so we got them to wrap it, help us put it in the truck, drove home and toted it up a flight of stairs only to have a descent amount of paint come off the cabinet when we removed the tape. They should never have put that cabinet back in inventory as new and I wouldn't have wasted my time. Very busy store. I will say the old man who helped me was very nice.

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