Get to the top of the directory by claiming your business!

Carpet House

Claim Business

2.2 Google Review

Direction Bookmark

4901 Jefferson Davis Hwy, Fredericksburg, Virginia, 22408, United States

(540) 898-0003 fredericksburg.abbeycarpet.com

Update Business Info | Add Verified Info

Read our review guideline

Write a Review

Loading…

Be the first to write a review.

Google Reviews

Refresh Reviews 2.2

April LeCato

May 24, 2018

The Carpet House has the worst customer service I’ve ever experienced! They are incredibly incompetent and rude. An independent flooring inspector evaluated my flooring in my new house because The Carpet House refused to do anything about the expansion and buckling. In fact, The Carpet House senior representative told me it was my furniture’s fault! Actually the installation was the problem. The issues were: 1) The flooring was not climitized. 2) Not enough transitions were used. 3) No room for expansion at the walls was provided. 4) The stair rails were installed on top of the “floating” floor. 5) Shoe molding was nailed onto the “floating” floor. The Carpet House primarily does business with builders. I caution anyone having a new house built in which the builder insists on using The Carpet House.

Mary Anne T. Burns

Mar 14, 2018

Carpet House installed carpet in finished basement and bedroom. They did not arrive on time, four and a half hours after scheduled. Carpet installation was ok but the installers damaged the hinge on the bedroom closet door and left it hanging unable to close. The store Manager's (Mike) response was for us to hire a repair person and Carpet World would reimburse us. This is an additional inconvenience for us and does not resemble the sales pitch we received when we met Mike in the store.Their customer service is lacking and the installation staff is mediocre.

Rick McQuiston

Aug 4, 2017

First off, Sylvia and Amanda were fantastic on getting me set up for what I desired for hardwood installation. Melinda in scheduling was great in being proactive to get me on the schedule. The end result was very good but pretty sure I won't be back. Why? The installers were fantastic, the follow on crew, the staining crew, not reliable at all. I couldn't ever get them to nail down a time when they would show. Each day they got later and later. Of course, I had to be there at 8 a.m. waiting. Finally, while the stain looks good, because of his tardiness with getting here to apply the polyurethane coats, I didn't get the 3rd application because that was the same day Carpet House had allotted to bring folks in to move my furniture back. I ended up kicking out the contractor as I was tired of his not staying to the schedule and making excuses for not telling me times he would show. The real FRUSTRATION, I let Carpet House know of the issue and they STILL BILLED ME FOR THE ENTIRE 2ND PAYMENT! Didn't even take the time to send me a detail final invoice or even deduct the fact I didn't get 3rd polyurethane application. Pretty sure I won't be back for next phase of project or even do business with their parent company, Sims Furniture as there seems to be an inability to communicate internally.

Tom Callahan

Dec 6, 2017

Great place full of really cool people. Highly recommended.

Patrick Stapleton

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey