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First American Carpet & Floors

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4.7 Google Review

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13999 Noblewood Plaza, Woodbridge, Virginia, 22193, United States

(703) 690-6900 firstamericancarpet.com

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Refresh Reviews 4.7

S. Waqas Zaidi

Mar 13, 2018

Great Service and excellent price. Mr Kakar provided excellent service and answered all my questions for selecting carpet for my living room, stairs, hall way and bedrooms. They even took out the old ones and the whole job was very professional.

David Byrne

Feb 19, 2018

I have worked with Derrick a number of times and he is always easy to work with and delivers on what he promises. I have already recommended him and First American Carpet to others and will continue to do so.

Plowe62

Jan 15, 2018

**Update-So, after reading my review Derrick and Goli have gone above and beyond to take care of EVERY problem I have at no charge. Not many companies these days want to do this. They are replacing the piece of carpet that was a shade lighter than the rest in my house AND they are going to replace the wood. I ran into the owner and his wife in a grocery store and he even said to her, "She is a customer we are going to make her extremely happy!" Thank God for businesses like this that go the extra mile. They are a rarity! Accepting an error and correcting it for their customer. CHOOSE THEM! I didn't have a stellar experience. Yes, the prices are great and they promised me the world and all...a few months after having $9,000 worth of floors put it on 1 level, I have several nicks n this supposed warrantied flooring. Oh I was told how expensive and good quality they were with polyurethane made into it so it would last and last. Called and was told that I must have dropped something, which I didn't. Had to keep calling, because they didn't contact me like they said they would to get someone to come and look at the nicks. Instead of replacing the boards or looking at the whole floor, a guy comes out and puts in wood filler??? For $9,000 and supposed warranties I would expect them to come and replace the boards. Also, I wasn't here when they finished and they didn't leave any extra wood, which is what I was also questioned about. Like, where is the extra wood? I don't know. You tell me. If there were any scraps, they weren't left here. Was told many great things, but I'm not happy with the product I was sold that was supposed to be super high quality or with the service now that they continuously get nicks. I don't have any pets. I just have furniture in the room. I don't even let people walk on the floor with their shoes on. It's ridiculous.

Kevin Wilshere

Aug 15, 2017

I spoke with Derrick at First American after having already gotten a quote from another flooring shop. I was impressed with Derrick's approach, and he came highly recommended from a neighbor, so we decided to go with First American. We were replacing old carpeting with oak hardwood floors throughout the 2nd level of our home. The price was very competitive and the installation crew was top-notch - esp. Miguel, the installation lead. Our new floor looks great, and we are already talking with Derrick about doing some more work in our house. I highly recommend them for any hardwood flooring needs.

Lloyd Curtis

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