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Lowe's Home Improvement

Lowe's Home Improvement

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3.8 Google Review
4080 Jermantown Rd, Fairfax, Virginia, 22030, United States
(703) 332-0000 www.lowes.com
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Refresh Reviews 3.8


May 15, 2018
Went to purchase tomato plants and was greeted by a young man. He helped me find a cart and helped me decide what tomato plants would work best for me. He stayed with me through the whole process and even told me they were on sale. I had no idea they were on sale. Any way he got me a nice box to put them in before he showed me to the cashier. I will definitely return to this location. Thanks Lowes.. One Happy Customer...

May 24, 2018
The superior of the two big box home stores. Better prices, selection, inventory control and service than at the Despot. Still, it's a big box chain store. If you want to get expert advice on how to do stuff, try a mom and pop True Value instead.

May 27, 2018
Bought a lawnmower from Lowes. There was some dents in the box. I brought up the concern about the damage to the box to the cashier and she assured me that things were fine. After getting home I found there were missing parts and a bent front right wheel. Immediately I called the store and expressed my displeasure and all they said is that I could return it. Of course I can return it. That's not the point. I didn't pickup a can of paint. This thing is big and heavy. So I had to pack it up and lug it back to the store. During the return they asked if I'd like to exchange it. I just said no. If there were other, non-damaged, items in the store then why didn't they say anything when I brought up the concern during checkout. My guess is that they intended to try sell the broken item. It worked for about 1 hour prior to it being returned. In the end, I saved 47 dollars by purchasing the same item from Amazon which included a 4 year coverage plan. Why go to Lowes and receive poor customer service when you can save money using Amazon. I know I won't make that same mistake twice.

May 4, 2018
It is just a matter of time until Amazon puts them out of business. Found and item online and it said the store had three in inventory. Drove across town to the store and they can’t find the items and employees don’t care. From the store I order from Amazon and it will be at my house by noon next day with free shipping. Invest in a real time inventory system and train your employees. Good luck - won’t see me again at this store.

May 25, 2018
A beautiful store, but, as always, a disappointment as a hardware store. We went specifically to purchase the annual charcoal sale. It was right there by the door. But we always have a nagging homeowner's list. First, wanted night lights. A search failed, could not get any help. So we searched for a spray bottle. Nope, headed to the checkout, found a sales person. The answer, no lights, no bottles, "our store is too small". Why bother...

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm Open Today
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Sat:6 am - 10 pm

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