M&M Floors, Inc.

Awful experience. Hired M and M floors to replace old flooring with new hardwood oak floors. The flooring they laid on the second floor was cracking, popping and moving quite a bit. I asked them about the problems. Their onsite installer, Billy, acknowledged the problems, told me that they should have stopped after half of a room instead of doing three rooms. Billy then said I had bad wood and should contact the manufacturer. I contacted the manufacturer and they sent out a third party inspector. The inspector discovered that the wood was nailed every 12-30" when it should be every 4-6". Some wood had zero nails!! After admitting that they should have stopped work and after reading the third party inspector's report M and M floors said that the third party inspector always blames the installer and wouldn't take any responsibility. My subfloor on the first floor needed repair and M and M offered to do the repairs. On the day of the repairs there carpenter left after 15 minutes saying he couldn't do it and walked out. It took me two weeks to get someone from M and M to call me back and come out to my house. One of the owners, Chris, came out and concurred that they should not have laid so much wood and should have stopped to inform me that there were problems. Chris said he would talk to the other owner, Tim, and get back to me the next business day. I called them twice a day for a week, they finally called me back after a week of ignoring me. I offered to return all the original wood and pay them to complete the subfloor repair and buy all new wood from them. M and M floors refused to proceed. It took two more weeks to get my deposit back. I insisted they pull up the wood that they installed incorrectly at no charge. They sent Billy back out and he quit after 10 minutes and walked out. M and M refused to honor their commitment to remove the incorrectly installed wood. What an enourmous waste of time, energy and money!! M and M floors should have either quickly refunded my money and parted ways amicably or finished the job as promised. NO INTEGRITY! DO NOT USE THEM! I am reporting them to DPOR.

They have a great selection of hardwood and laminate flooring in their in-store showroom. I can't recommend them enough.

Got my carpet and hardwood installed in my apartment last week. Very professional and hard working employees. Will definitely use them again!

You could not possibly find a more professional and skilled flooring company around. Especially if you are are doing any sort of hardwood. I highly recommend the folks over at M&M Floors!!

Good job, very professional ,fast.