C & R Carpet & Rugs

The installation crew took all day to install my vinyl floors, doing so they used high powered blowers that overloaded my house circuit and left me with no power. Rather than offering to have an electrician come out they told us it was not their problem. We had to get an electrician out on a weekend and pay out of our pockets to fix a problem they created. On top of this they did not make sure the floor was level when laying down the vinyl and we ended up with an uneven piece that cracked. The owners told us it would cost $350 to have this fixed. There is no true warranty when it comes to their products or services. They do nothing to ensure the customer is satisfied with the product or services, they just take your money.

This review is focused on the installation as that is where things went wrong in my opinion. It's easy to be professional when things go as planned but how a company responds to challenges is what I believe separates professional companies from the competition. The installation left scuffs, dents, and/or scratches in my newly professionally painted basement. The painter saw the damage as he was still at my house working upstairs and told me if he'd known the installers would mess up the walls like they did, then he would've painted the basement after the flooring. They also damaged the paint along each of the six steps. One of the door trims was also badly damaged when they cut it at the bottom. It splintered and cracked badly and they tried to caulk the damage to hide it. The threshold they installed in the utility room is lifting up, the caulking is messy. and the materials came up short so they are going to have to come out a second time and it will cost me $100 for the return trip. The installers also threw away the access panel cover for my water shut off valve in the basement. They denied it and I had to dig in the dumpster behind the store. I found the cover in the dumpster thanks to the help of a Five Guys employee who helped me. The sales experience was good and pricing comparable with other estimates. However, the quality of the installation is terrible and one of the installers was quite rude. There was no apology offered and a lot of denials. This review will be updated after they return this week to complete the job. I don't know at this point how the repairs to my walls will turn out. UPDATE: They returned to finish the floor and touched up the main areas on the wall that were damaged/scuffed/marked. They applied liquid nails to secure the threshold. I was told the installers would arrive after 1pm (which to me meant 1-2 hours after 1pm) but they arrived at my house closer to 6pm.

I want to thank Khalid and Mike for helping me select my carpeting and hardwood. They are great to work with. I want to thank Erick, Julio, Andy and V for the fantastic job that they did. They protected the hardwood as they worked and cleaned up all of the debris. They finished the installation in one day, very Professional. I was going to go to a big box store but I am glad I used a family owned business. I love the color of the carpet that Mike suggested and with Khalid's help selected the Mt Whitney Brown Stone Birch hardwood, love them both. Should have done this sooner. I will definitely go back to C & R when I do my basement and bathrooms, and I plan to tell all my neighbors, friends, coworkers about C & R and the fantastic job they did. Thanks Again Gerry

THE BEST PLACE TO GO FOR ALL OF YOUR FLOORING NEEDS!! I needed new hardwood and carpet for my new home I moved into with my wife. We shopped around for a while to find the best deal and C&R was by far the best. Not only did they have the best price, but the customer service that we received was amazing. We felt very comfortable doing business with Mike. The quality of his products were much better than places like Lowes or Home Depot, but the best part was that the prices were much more affordable as well. We decided to purchase from this family business and it was the best decision we could have made. The process was very smooth and hassle free and Mike was a pleasure to do business with. They installed the products we chose a few days later which was great timing. The installation crew was AMAZING. I did not think that it would take such little time to do our whole house! They were extremely efficient and very friendly as well. We went back to the store and bought some area rugs. They have sooooo many choices I wanted to buy all of them! Mike gave us great deals on the rugs we purchased and we are extremely happy with how everything looks now. ONE OF THE BEST DECISIONS my wife and I have made and we have sent many friends and family members to their store and they all have had the same experience my wife and I had. IF you need new flooring or rugs, DO NOT hesitate to go there because you will be very happy with the service, product, and the installation. Thanks Mike, keep up the good work!!

Wonderful!! They did an outstanding job on my flooring.