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Carpet Gallery Carpet One floor and home

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2.9 Google Review

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173 2nd St, Williamsburg, Virginia, 23185, United States

(757) 253-0688 flooring.carpetone.com/virginia/bohannon

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Refresh Reviews 2.9

Patsy Boffardi

Jul 27, 2017

This is my third time I have bought from Carpet One Flooring. First was to Carpet my son and daughter's room. The second, refinishing my bathroom with tile and now, completing the second floor hallway and bathroom. What brings me back: The service, work is completed on schedule, the price and quality of their product, workmanship and they guarantee their work. Your not buying from a box store where you are standing in front of a checkout for questions and service from a third party. Carpet One is second to none in all it offers, no pressure in purchasing, asking questions or deciding days or weeks later. Price is right, craftsmenship is fantastic, work guaranteed. We all work hard for our money, it's well spent at Carpet One.

Kurt Kaufman

Aug 9, 2017

We're building a home in Williamsburg and Carpet Gallery is the preferred flooring and tile company for our builder. Building a new home presents all kinds of challenges, choices, and concerns. However, Greg and Jeff from the Carpet Gallery made the the flooring and tile experience one of the best we had. They helped us sort through our choices, overcome any design challenges, and eased our concerns, and they even did it within our budget. We'd highly recommend them for any flooring or tile needs.

lauren hwkins

Sep 16, 2017

I don't normally write reviews, but i don't want someone else to have to deal with what i did. This place is incredibly disorganized. I was told after purchasing flooring and tile that i would be contacted after the material arrives to schedule installation. When i asked how long it should take, i was told approx 2 weeks. Well, after 3 weeks i called for an update and the employee told me that they couldn't find my info and to call back later......uh, ok. SO, i called back the next day and no one answered the phone. I drive down to the store and ask for an update and the woman told me she didn't know and called her boss who called me the next day and told me my flooring would be in at the end of that week. INSTALLATION: -The contractors ran out of material twice. -My sliding glass door was shattered, the contractor came and got me and claimed that he had nothing to do with it. Awesome. -They forgot to install the tile in my pantry. When i contacted the store i was told that the job was complete. So i had to wait for someone the following week to show up and finish the job. - The contractors disposed of there trash in my recycling bin. So i had to clean that out and bag it up. - And it appears that one of the contractors cut themselves and bled in my closet bc their was blood left on the base boards and on the floor.

Susan Grantham

Feb 15, 2017

I went in looking for tile. I found what I thought would be the right tile, but ask for them to order me a sample. The guy there told me it would be Monday or Tuesday, and they would call me when it came in. Fast forward 3.5 weeks, no call, no sample. I went in to inquire about it, the guy was short, unprofessional and down right rude. I left my sample board and told him I would be getting my tile elsewhere. He replied "OK. I've been busy. I'm short handed. You'll pay more somewhere else." I'll pay more to get what I want, if this is their customer service before they get my money, because I may never get my tile after they get my money.

William Kinsman

Jul 25, 2016

My experience: Once the payment was made, I was pretty much on my own. No firm delivery date, no reason for delays, no one available to answer questions. Either they had the day off, or they were at lunch, etc. Don't think I'll return.

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Opening Hours

Mon:9:30 am - 4:30 pm

Tue:9:30 am - 4:30 pm

Wed:9:30 am - 4:30 pm Open Today

Thu:9:30 am - 4:30 pm

Fri:9:30 am - 4:30 pm

Sat:10 am - 4 pm