Lumber Liquidators, Inc.

Awesome products, awesome prices.! Great service right at the place were they make the 100 year bellawood products. Much better than any big retailer with tons of choices and great knowledge for the do it your selfer

Very nice place to work. Nice happy employees....... Employee friendly work place...very clean environment. On bus route.....purple line...

Walked in, and we were immediately greeted. Very helpful and knowledgeable about product.

Could not be more unhappy with Lumber Liquidators. Had found on their website a vinyl imitation mahogany peel and stick flooring (I know, I know, but low on funds here, and it actually had great reviews and lengthy guarantee) for 69¢/sq ft. Said wow!, at that price we can actually manage that project right now, can do our whole lil' kitchen for around $130 (doing the labor ourselves of course). Ordered it... quite a while ago. They had contacted me, said it is in high demand and way back-ordered, I said for that price and with the great reviews it got, it's worth the wait. Meanwhile, having ordered with confidence from a major company in its field, I painted the ceiling in our kitchen using the messed up flooring that we have as a tarp because what the hey, we have new flooring coming in anyway, and the flooring already down is this bizarre style that looks like it's already been used as a tarp for several generations anyway. Well, I just got a call from Lumber Liquidators that the product has been discontinued and would I like them to refund or do I want to look for a different flooring. Thing is, they have nothing (and nobody else really does, either) that looks nearly that good at that price. Hell, hard to find even ugly flooring for that price. This is not what I would expect from a major professional company in its field with a product that they presented for sale on their website and apparently was in high demand. SO disappointing and frustrating. And I would have been far less agitated had they offered, "The product that you have ordered from us has been discontinued. We apologize for the inconvenience, and will take responsibility for this to still honor your order. If acceptable to you, we would like to offer you an upgrade to a similar product but at the same price as the order you placed with us." That would have been the professional thing for them to do. But apparently can't expect professionalism from company. A friend said, "You get what you pay for.", but evidently not even that much. I really have to recommend against using them now. * I made a point of finding the headquarters location of the company to post this review to instead of the local ones in New Jersey because I made this order online and this is really the company's fault.

We recently purchased our engineered hardwood from LL and could not have made a better choice! It saved us tons of money, the customer service was top notch: very professional, knowledgeable about their products and very patient and proactive in helping us to decide on the right product. We came back multiple times just trying to figure out colors and grains etc. each time any sales associate serving us was always on top of his game. Products arrived when they said they would and they kept us informed about delivery every step of he way. Would highly recommend LL and we've been back since our initial order in Sep 16.