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Better Floors, Inc.

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4.1 Google Review

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11300 Polo Pl, Midlothian, Virginia, 23113, United States

(804) 378-1405 www.betterfloorsinc.com

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James Hill

Mar 12, 2018

Very helpful staff ANF they had exactly what we wanted

Portnoy Johnson

Oct 31, 2016

The staff at Better Floors in Belgrade is quick to offer help, aware of their products & likeable. Deborah explained the product line I was interested in. Taking the tile selection home is so important for lighting & proper selection. The cost is high per tile but perhaps their install is excellent & reasonable. I'm debating installing hard wood in the kitchen rather than 15 inch tiles. Visit. The location is easily accessible & across from several nice lunch shops, Bell Greek being a favorite.

Matthew Webster

Jul 16, 2016

I have used this company 3 times for 3 different homes (that my family has lived in). They have always met or exceeded my expectations. I have had hardwood work installed and they matched the existing hardwood extremely well. The recent carpet installation was excellent. Highly recommended!

teresa kaier

Jun 10, 2017

Great sales staff, great prices and great installers, every one knows their stuff and are very helpful and pleasant to deal with. I bought this house one year ago and it had ugly carpet and nasty, nasty peel and stick vinyl, Better Floors has completely transformed my home with hardwoods and luxury vinyl, very happy with the results.

David Stuhldreher

Aug 12, 2016

After tearing up my kitchen floor and seeing some of the subfloor needed to be repaired I decided it was above my head to fix. I contacted Better Floors and the initial customer service was very helpful and responsive. A few weeks later we had picked out a glue down laminate tile for the kitchen floor. The install went smoothly, unfortunately this is the end of the positives. After the installers had left I went under the house to rerun the dryer hose. I found that the installer had put a nail through the water pipe that runs to the washer hook up and there was water steadily running into the crawl space. They had a plumber come out to fix the leak the next morning who had to cut a large hole in my wall to fix the pipe. I was never contacted by anyone at Better Floors about fixing the hole and instead I had to call them nearly every day for 2 weeks to ask when someone would be out to fix it. Over these two weeks I was repeatedly told someone would call me back. I received zero call backs from Better Floors. I finally told them I would be coming to the store to see someone face to face, and once again they took my information and told me someone would be calling me back. I did finally get a call back, but from the contractor they gave my number too. No-one from Better Floors EVER called me back at any point during all of this. The contractor came out within a few days and fixed the wall. I then had to call Better Floors once again to get the molding and quarter round reinstalled from where the wall was torn up. This only took 3 calls, once again with no call backs, to accomplish. Two weeks later someone came back out and reinstalled these items as well as fix a tile that had already come unglued. Now about a month later I have multiple tiles coming unglued, a transition plate that has come loose, and the floor in the laundry area (where the water leak was) has bowed drastically. Had I known the $3,000 I spent would get me this I would never have spent it.

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Opening Hours

Mon:9 am - 6 pm

Tue:9 am - 6 pm Today

Wed:9 am - 6 pm

Thu:9 am - 6 pm

Fri:9 am - 6 pm

Sat:10 am - 4 pm