The Home Depot

The Dog House I decided to go to a different home depot than my usual, so my review is not bias as soon as I pulled in to the parking lot I was by an orange apron running out of panda express picking up his lunch. As I pulled in to the first parking spot available I saw three other associates pushing one cart, one of them was inside the cart and the others were just having a nice little chat pushing the cart. As soon as I walked in the environment felt driftnet than the usual home depot’s I’ve been to I knew what I needed but I thought I might ask for a second opinion to see if there were any tips or tricks that I didn’t know about I walked for about twenty minutes and not a single person asked if I needed help. I know home depot prides themselves for having excellent customer service, but I wasn’t seeing that. I finally said screw it I’ll just ask the older gentleman I asked told me he did not work in that department and didn’t even try to help. So, I decided to try another person and see I got any help out of them, I went into the lumber department to ask him a simple question and his response was, “it’s right down here man” pointed down the aisle and proceeded to walk away. I walked down the aisle and check what was down there, needless to say he directed me to the wrong aisle all I found there was pickets and some other types of lumber. All I needed was plywood but that didn’t seem possible, I finally made my way to the plywood and there was another person down the aisle I was already annoyed with the place at the time so didn’t even bother asking for a second opinion. He walked up to me, he was very friendly and tried to help I explained what I was doing, he recommended the most expensive plywood there and I asked why that one and he couldn’t answer the question, I have no problem paying for it but just wanted to know why go with the most expensive one. So, I went ahead to ask if that one was pressure treated because it’s going outside. He responded with “what is that?” so at this point I was already frustrated with the experience so I thanked him for his help and walked away to pick up some other things I needed for the project. The whole experience was subpar to say the least.

I ordered online and got a text about 45 minutes later that they were ready. I got there and used a code to get in the locker where they put them. Did not have to interact with anyone or wait in line. That was awesome! I will definitely be ordering more from Home Depot as the convenience and quality are excellent.

It looks like they've changed. Most all registers are self check out, with attendants to help. It was fairly fast. The employees all know where everything is and quickly show you the way to get to things.

Good selection of building materials. Unfortunately they don't have large appliances in stock. However, Lowe's does stock large appliances. When a refrigerator or clothes washer goes out, who wants to wait a week for a new one? Guess who gets my business when I need a large appliance...

The staff is very helpful and knowledgeable. Customer service center was able to help us with exchanges easily and without any issues. Great management!