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Austin Floor & Window Coverings

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4.2 Google Review

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1925 Rutland Dr, Austin, Texas, 78758, United States

(512) 336-0900 www.austinfloorsandwindows.com

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VJL VJL

Jun 29, 2017

I paid Austin Floor and Window Coverings to tile the entire downstairs of my home. Upon completion I noticed that they had removed the original tile from underneath my stove but had not replaced it with the new tile that I paid for. I also found large gaps in the grout that needs to be corrected. I brought this to the attention of my sales rep Ashley Gutierrez and was told by her that if I wanted that done it was my responsibility to remove the stove and then put it back when they were done. This was never explained to me by Mrs. Gutierrez nor was I told this by the installer of the tile. The issue I have with this statement is that the installer for Austin Floor and Window Coverings had no problem removing my stove, tearing out and destroying my original tile and then putting the stove back in its place. Now that I complained that they did not complete the job they agreed to do, which is installing the tile under the stove, they have made excuses blaming me because they said I did not remove the stove. It doesn't make any sense and I consider this stealing as I have paid the balance in full for this job to be done including under the stove. If they intended on not putting tile under the stove then why did they remove the stove and then destroy the original tile? I have been unable to get any answers from my rep or the company. I consider this a breach of contract and theft. My home is equipped with surveillance cameras and I have video of the installers for Austin Floor and Window Coverings removing the stove, destroying the original tile and then placing the stove back to its original location without replacing it with new tile.

Grace Lanni

Aug 24, 2017

Ron & his team did a great job designing and installing remote control full-coverage blinds. So happy to be protected from the heat on the West side of the home.

Kaley Ganino

Mar 30, 2018

Highly recommend!

Zoe Smith-Fallgren

Mar 8, 2016

We were so happy to work with Austin Floor & Window Coverings to install our flooring last month. Ron Dube was so kind and understanding, he came to our house to help us pick our pattern and floor type. We decided on a vinyl with cork backing. It is wonderful. His helper Louis installed with great care and professionalism. For our experience, we are so happy and grateful to work with Ron Dube and Louis.

Chris Powell

Jul 15, 2014

We purchased carpet, and related supplies here. Very friendly staff that was helpful in our decision making. Good place to do business.

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