I am a contractor and have shopped at provo and orem locations for the past 13 years and have a commercial account. I probably spend 30,000.00 to 40,000.00 dollars a year and always buy ridgid tools. Service is generally good, sometimes the people don't know that much about your construction needs but that's the same at all stores and eventually you can find someone who knows what your talking about and as I said that's the same with all hardware stores and in general they are better than most. My complaint is the tool rental at this location, I rented a power washer, and couldn't get it to run,I spent about a half hr. on the phone and still couldn't get it to work, So I brought it back expecting to not have to pay the rental fee since I didn't even use it. Yes it was my fault I had put the fuel knob on the off position, the on label was on the left side and I didn't see the arrow pointing to the right. Anyway the employee said since it was my fault even though I was unable to use the washer I had to pay for the rental. And treated me like I was an idiot for not being able to figure it out and was a real jerk about it. Congratulations home depot you just lost my business forever, the home owner, who had a H.D credit card and my brothers commercial account over $53.00 dollar rental. I"m sure you can care less about losing a few costumers oh well your lose is Lowes gain I will never step foot in a Home depot again, sucks to cause I loved your tools.
