B & R Flooring America

Good Selection, Competitive Bids & Attentive Sales Rep with years of experience! Ask for Wynn!

Deanna is AWESOME!! Was patient with my indecisiveness, offering lots of solutions to help my hubby and me to find a happy medium.

This place is great, I ordered specialty hardwood flooring and got it in 3 days flat. They were prompt, helpful and personable. Don't waste your time going to Great Floors, just go to B & R!

* I would give them a zero star rating, if it was possible. They are absolutely horrible. The carpet that was installed is defective. It is literally falling apart. I have had two flooring experts and a General Contractor tell me this carpet is defective and that a manufacture representative needs to come to look at the carpet and warranty it. Where I would not usually blame this issue on the flooring company, in this instance, B & R was contacted to assist us in obtaining the manufacturers warranty, and they refused to provide that service. Instead, they gave us a huge run around, telling us that this kind of carpet sheds. They sent out a person who said that he knew the house well because he installed the carpet and he was sent verify that the issues were not related to improper installation. He also noted that the issues of shedding were far more excessive than he expected. I have no respect for companies who refuse to accept responsibility for their products. We have an entire house full of new carpet that is falling apart. And they obviously do not stand behind the products they sell, nor care enough about their customers to provide even mediocre customer service. * Update to my initial review: I went into the store and spoke with the President of the company. He was apologetic that my experience was not good and that there were issues in effective communication. He said that he does pride himself on good customer service and to further prove it, he took initiative to remedy the situation by contacting the manufacturer who sent out an independent inspector. The inspector noted that there was definitely an issue with the carpet and now I am waiting for the remedy. I am changing my rating to a 3 star at this point, but will provide my final rating and add an update upon final resolution of the problem. Additionally, I will add that I have a friend who has beautiful floors in her home. When I inquired of her as to what kind of flooring she had, she voluntarily offered that her favorite place to get flooring is B&R and highly recommended them. I'll keep you updated on my further experiences. * I had to lower my rating to a two, because when I finally went to order new carpet, the sales man was a bit of a jerk. He kept insisting that I was getting a "good deal" because the previous carpet was known to shed. He acted like they were going out of their way doing me a favor, like I was putting them out, and refused to accept the fact that a manufacture representative verified that the carpet was defective. Horrible customer service. * I am updating my review, and hopefully this will be the final update. I will be getting the carpet installed tomorrow and I want my review to reflect the experience so far and not necessarily the installation, which I hope is excellent. This process has taken almost two years to remedy. It took the company about 9 months to respond to a request for a manufacture representative and there were issues with ordering the carpet. However, once the owner got involved, things began to change. Aside from delays on behalf of the company, there were also delays on my part and the owner of the company patiently waited for my husband to return from a 6 month deployment and for us to recover from a kitchen flood. In looking back, I recognize that the issues that kept arrising were centered around one employee who is a fairly aggressive salesman and who didn't want to take the time to ensure good customer service following the sale of a product. However, every time that I have dealt with the owner of the store, the customer service has been excellent. As I mentioned, he was patient while our family circumstances prevented us from making timely decisions regarding carpet color and quality. Periodically, he would send some form of communication (email or phone call) to check in and find out how we were doing. He is overall friendly and very professional. I would say that he does care about his customers and wants to ensure good customer service.

Love this place. Great service and huge selection. Brian has been wonderful. Thanks.