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Tool & Truck Rental Center at The Home Depot

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1101 Kingswood Dr SW, Tumwater, Washington, 98512, United States

(360) 704-7468 www.homedepot.com/l/Tumwater/WA/Tumwater/98512/4724?cm_mmc=SEO%7CGoogleMaps%7CToolRental

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D Peterson

Mar 5, 2015

I recently rented a dethatching machine from the Tumwater WA store. I stopped by on a Saturday to pick up the machine, hoping to rent it for 24 hours (the way similar rental stores work around here), so I would be able to return it first thing Monday morning. I was told that wasn't possible, and I'd have to return the machine within 24 hours. I agreed to that. Upon getting home I started to use the machine, it would run for about a minute then quit. Trying to get it to restart was almost impossible. Out of frustration I called Home Depot to inform them that I'd be returning the machine the following morning (it was already late in the afternoon). Did I mention I live 30 miles away? I picked up a different machine the next day to do the job, What a difference! I found out also that I could have rented the exact same machine from a local rental agency for $47 and kept it for the entire weekend, instead of the $71.50 Home Depot charged. All in all, this was a terrible experience from and otherwise excellent company.

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