Quality Floors & Interiors

Purchased some tile as well as a bunch of Schluter products to do my DIY bathroom renovation from Quality Floors. Had great help from Lacy and Tadra picking out the materials, and fair pricing.

I have worked with Sue and Bruce at Quality Floors many times over the years to make improvements to our own home and to update homes that I am marketing as a Realtor. They provide outstanding service, good value and their installers do an excellent job.

Have used quality floors and interiors for 3 separate occasions and have been very happy with their customer service and quality of work. I was originally going to go with a national store for countertops but quality floors and interiors came in cheaper and did a much more detailed job. The larger store messed up on my quote and measurements multiple times.

Overall very disappointed with our experience with Quality Floors & Interiors. Their expert advice on products appropriate for this area is seriously lacking and multiple obvious installation errors were made. We were referred to Quality Floors, by our builder, for the hard surfaces in our home. The granite work was fine. The tile work was fairly good, though they will charge significantly more to seal the grout (this is not included in their initial quotes). A very obvious poor/incorrect cut was made on the vinyl flooring, complete with visible subflooring. We had to ask twice for this to be repaired, with their end solution being a patch. It works but is by no means a flawless job. By comparison Carpet 1 gladly replaced an entire room of vinyl for a seam in the wrong place, refusing to have a patch job in a easily visible area. Carpet: obvious visible errors were made with installation, and these were ignored by the installers. While they were repaired, the job should have never have been left in this condition. Specifically, the wrong padding was installed in one room, a floor vent was completely covered, padding was visible due to poorly cut carpet (think bright blue padding showing up under cream carpet, kind of impossible to miss yet we had to ask for repair), the majority of the thresholds seem poorly cut, we had to go back with scissors and cut off the plastic threading fraying from the poor cuts, and an area of padding was flat out missed, leaving a "low" area of carpet. Somehow, every scrap of carpet we requested to have left (for patches down the road) "walked off" and we were not left with a single scrap. Our largest and costliest regret from Quality Floors is the hardwood flooring. A year in and the floors look horrible. Significant gaps are present throughout, gaps that are easily visible without even looking for them. We were told very specifically that the builder had planned for a certain kind of flooring and we could change the color and type of wood but couldn't change products (something about door spacing and stair heights). We made our decision based on their recommendations, then had to change color because they waited too long to order our choice and here a year later we are stuck with 1/2 inch gaps throughout the flooring and a voided manufacturer's warranty as our Spokane climate is too dry for the product they told us to install. Evidently, Quality Floors is "doing a better job of educating customers on hardwood floors and their significant gaping" which really says to me they did something wrong with our case, however they refuse to take any responsibility, ignoring nearly all of our inquiries about the floor (really, they only respond to emails on issues that they are willing to fix). Their only "help" was to offer to charge us to install a putty that might work to fill the gaps, however we were still the ones paying. We put in the product that they told us, when it essentially failed and looks like crap, they say this is our fault, that we were supposed to know they recommended the wrong product for this environment or we should have specifically stated that 1/2 inch gaps would be unacceptable. For the amount of money that was paid, I would have expected better product recommendations (something that would look good at the one year point), better installation (with obvious errors fixed at the time, and not taking us pointing them out), and actual customer service for follow up.

The quality of the work was poor and unprofessional. I was told by the estimator that all cracks in the hardwood floors would be filled and all exposed nails would be countersunk and filled. The crew was at my house for less than an hour and the finished product was unsatisfactory. I would not recommend this company.