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The Home Depot

The Home Depot

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3.9 Google Review
325 120th Ave NE, Bellevue, Washington, 98005, United States
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Refresh Reviews 3.9


Jun 1, 2018
After going regularly to Home Depot for over 10 years, we decided to buy a washer and a dryer there. The experience was absolutely horrendous. First, the appliance associate was utterly incompetent. When asked a question, she could only read (slowly) the label on the machine. We explained we were in a hurry since our washer broke down and just want something popular that could be delivered quickly. She said she had no idea what people were buying. So I looked online at the machines having many reviews, pointed at one and asked when we could get it. It was supposed to be delivered and installed early the following week. Fast forward 10 days. Nothing has been delivered. 3 times we called Home Depot, they said they'll look into into and call us back. They never did. Ultimately, we realized, thanks to the helpful delivery company, that one machine was damaged and a replacement needed to be ordered. Home Depot said they don't take care of that, and have no way of knowing when it will be shipped. But they told me I should try calling the manufacturer and figure it out by myself! After a few more days, we grew impatient and went to another store to buy our appliances. When calling Home Depot to cancel our purchase, we were told us they thought the appliances had been delivered, and would not refund before first talking to the delivery company. No washing machine yet, and Home Depot still has our $2,000.

Apr 10, 2018
I very rarely give a 1 star review but the staff at this Home Depot are rude and unhelpful. I have been coming to this store for over ten years and I cannot think of a time when the staff was nice helpful. In fact they are the complete opposite, unwelcoming and pompous. If you ask some one for help be prepared to get a look of "are you seriously asking me that", a big sigh, and if they help you, they walk at the pace of a turtle. 4/10/2018 I am changing my review to a 5 star review because the store manager reached out to me and actually cares. If you have a BAD EXPERIENCE at Home Depot reach out to Jeremy Hash, he is extremely professional, good listener, and wants to make a difference at this store. He took the time to talk everything out and even helped load several 50 lb bags of sand into the back of my truck. Thank you Jeremy!!!

May 30, 2018
Only go to HD if necessay. Why, I must look for sales rep even after I ask for one to be called to help me. Not worth the hastle. Must say that the young man that checked me out was very pleasant & effecient & smiled the whole time.

Jun 2, 2018
I came in June 2 to return flooring I was showing to a client both cashier's Jane & Amevi made some rude unprofessional remarks to me saying I hade switch the tags b4 they check in the system ...after checking like they should it came out it was the rite tags .and they stayed with a dumbass look on ther faces ...parking space are really limited

Apr 14, 2018
They almost always have what I'm looking for and if not many of the people who work there are willing to refer you to another place/store/retailer.

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:6 am - 10 pm