Lumber Liquidators, Inc.

I just purchased some engineered vinyl plank flooring for my home. The store is very well staffed and greets you upon entering. I was impressed at the non pressure sales and their helpfulness. I made my purchase and found that another store did have a sale on a similar product. I mentioned it to my nice salesman Aro, and he encouraged me to bring in the info and if it was exactly the same, they would price match it... so upon his urging I felt more comfortable to do so. Sure enough they did price match and I saved another $530. !!! I was so grateful. So I highly recommend this store for their selection and professionalism.

Wow, how can I explain what a horrible experience I have had with Chris, Aro, and Andrew at Lumber Liquidators, as well as the installers they contract out to- Andre and Paul. First, Chris promised me that the flooring would take 7-10 days to arrive at the Mukilteo store and once it arrived I could get the installation scheduled. He failed to mention that it took 2 more weeks after that just to get the transition pieces. That was only a small part of the dishonesty and misinformation. Here's my story: Andre the Installer Lumber Liquidators contracts with comes out to do an estimate (which I paid for in advance), take measurements, and writes up a 3 page list of all of the products I am going to need. The total is over $6,000. This is for a 650 sq ft condo with vinyl plank at $1.99 per sq ft. Andre assures me that I may not need to pay for self-leveling, but he won't know until he rips the carpet up. So, he estimates the max amount of materials and labor needed for the self-leveling based on the square footage and his vast experience and says I will be refunded at the end if self-leveling is not needed. I confirmed this with Andrew, Chris, and Aro both in person and over the phone. So, I take off work, to go in and sign the final paperwork and pay over $6k for everything, thinking that most likely, I will be getting a refund. (They require you to PAY IN FULL before any of the work is done fyi. This will become an important part of my story later. I was told that this is not standard, from other flooring installers after the fact.) My neighbor just had her floors done and she did not need self-leveling. Another neighbor did his floors and only needed 5 bags. I had already paid for 10, so still, I think I'm getting a refund at the end of all of this. After waiting a month for the installation appointment, they showed up today and ripped out all of my carpet. They said I would need self-leveling after all. Fine, I was prepared for this, and I already paid for it anyways. Then I get a call from Andrew tonight asking for a payment of over $2,000 for more self-leveling material and labor costs? What??? I already thought I was being ripped off ($400 charge for moving a few pieces of furniture for example). Now I get a phone call saying that the installation cannot be done without paying 1/3 more than what I thought was my FINAL bill that I already paid. I told Andrew I do not have $2,000 more for this project, as I had already paid, and not once was warned that there could possibly be more charges after already paying and finalizing everything. Chris assured me that the Installers don't get paid until I sign off on the job to my satisfaction. Unfortunately that doesn't matter since I have already paid in full, the product has been delivered, and I am sleeping on concrete. It is unbelievable to me that Lumber Liquidators not once warns customers verbally or in writing that the bill that they are paying before installation can even be scheduled may not be final at all. When Andrew called me today to ask for the (over) $2000 payment for unanticipated labor and materials, I asked him if this had ever happened to him before. He said no, not in the year he had worked there. I asked him if he warned customers that they might need to put aside 1/3 or more of the final invoice for surprises. He said he warned his customers about this. On the contrary, when I paid, they assured me they OVERestimated product and labor, so that if anything, customers end up getting a refund. So now, I am sitting here on a concrete floor with $3k worth of material sitting in my living room that I have already paid to install in full. But since I don't have another $2k, their "hands are tied" and I now have to return everything and they're going to charge me for labor and delivery. Installers who underestimate by over $2k are just plain incompetent or, possibly, ripping you off. And a company that continues to contract with these types of unscrupulous contractors is not a company to do business with. I will no longer buy product from Lumber Liquidators.

Prices are comparable to Home Depot or Lowes...not great. Sales associate pressured me into leaving contact info and I regret doing so...received a credit card offer from them in the mail a few weeks later. What a scam.

Very informative and knowledgeable associate.

I was referred to Lumber Liquidators Mukilteo by my contractor. I was surprised with the amaizing customer service. I don't know a whole lot about flooring materials. The stuff appeared all to be very knowledgble about their product. The gentleman who first helped was by the name of Andrew. And then next day I came in Daniel who appears to be the manger assisted further. I came in with a lot of questions. They were very Patient and offered amazing prices . Daniel made some great recomdemtions which helped with decision making process. I ended up ordering 1200 sq of of solid Maple along with some moldings. I ran short of material . Daniel was kind enough to pace a rush delivery. I'd definitely come back here . Thank you lambor liquidators.