Haight Carpet & Interiors

I went into Haight when we were at the beginning of a remodel project, swapping a large laundry room with a small bathroom to have a more usable bathroom. I had been to another shop and was treated very poorly. From the moment I walked in, I felt welcomed, and everyone was so helpful and patient. For the small project we bought a vinyl tile and had it installed, and it looks amazing. It was a good trial for the next project, a complete overhaul of our master bedroom and bathroom. I do not make decisions quickly, and I came back time after time .... after time. The staff was very patient with me, and I felt that their goal was to make sure I found something that I would love. I never felt pressure to decide before I was ready. We ended up using a beautiful ceramic tile for the large shower and floors, and they also installed heated floors. They did a fantastic job with the installation, and it is all so beautiful! Andrey was great about making suggestions to help with our budget, and I thoroughly enjoyed working with him. We also had them install carpet in the bedroom. I wasn't happy with the seam, and they sent someone right out to fix it to our satisfaction. I would highly recommend them, and they will absolutely be my first stop on any future upgrades.

We recently purchased hardwood floors with Mark V. from Haight Carpet. Mark was straightforward and patient explaining our options and helping to guide us through the process. When it came time to installation there were a few issues that Mark helped us through with minimal cost overruns. I would gladly recommend Mark and Height to any friends, family or clients looking for flooring. Thanks Mark!

These guys did a great job with our home. We were relocating from overseas and we're only able to meet with them for one hour. The next day we flew back to China while the flooring installers resurfaced our hard wood floors, installed new floor tiles in the bathrooms and replace all the carpet. We ere very nervous not being there as the work was being done, but when we finally moved and saw the flooring for the first time, we were extremely happy. I would recommend these guys to anyone and know that they will do just as good of a job as what we had experienced.

Installation of our engineered hardwood and carpeting, purchased at the same time, were done flawlessly. Hardwood installer Stan and carpet installer Dave went above and beyond, and our floors look beautiful!

If there was no star or a Mr Yuck sticker option, I'd use that instead of 1 star. This company is truly poison and they will cut corners every way possible. I wouldn't wish them on my worst enemy. This is the most unethical company I've ever dealt with in 40+ years. My insurance company (Safeco /Liberty Mutual) referred me to Haight Carpet and I trusted them with a very critical project. Big mistake as I had other reputable companies that would have charged my insurance company half this price and provided a quality product. Haight carpet charged $14k for a job that I later had multiple bids at $6k - $7k. I've since had 3 wood floor inspectors I hired to see if it could be fixed and each have said, the entire floor needs to be torn apart and thrown away and shocked by the product. Haight Carpet created holes in my wall and broke the millwork to remove original solid wood floor. I paid out of pocket over $2k to get this fixed. They provided only one option in the dark cherry color previously in the home. (I do hold some blame to Safeco here for referring this job to Haight Carpet and not insisting a similar high end product installed correctly) Instead, the wood panel material is around $2 a sq. foot, yet they charged nearly triple for the material and then removed the two remaining boxes of material after entering my home again without permission with lockbox key code. After a couple of months, the wood floor already has bubbles and soft spots that are up 1.5 inch depressions throughout the house. I have video of my foot lightly pressing down on wood floor and sinking 1 1/2 inches. It feels like walking on drift wood washed up on the beach rather than a solid floor. Not to be snarky, but I've literally built tree forts with my daughters that have better craftsmanship. I had two full price offers on my condo declined after inspection because of the workmanship of Haight Carpet. With housing market decline, I've lost nearly $100k in equity, mortgage payments, millwork and now ripping entire wood floor out to have an honest company install correctly. Haight did nothing to address the subfloor, although clearly written on the wood floor panelling it needs to be addressed before installation. They didn't even bring a leveling device or laser that all reputable companies will use. They did not call or send an email regarding the need to use a self leveling concrete or provide an option for me to upgrade the mat under the wood floor. Rather, they rushed the job and did not communicate that there was an issue with the subfloor. I would have fixed it. As mentioned, they charged $14k, yet used the cheapest under matting available. (saved $200 for themselves) When they finished, they dropped the millwork 3/4 of an inch to make up for the difference in material and then used adhesive to the subfloor which holds for a month or two but prevents expansion. The entire floor needs to be ripped out and redone, the flooring cannot be salvaged as it was glued together and glued to subfloor has now lifted up and creates pockets of air. Visualize a piece of plywood cut to dimensions of floor and glued around edges. I requested customer service & help to get it fixed and they fought me for months due to a 3 year guarantee that in fine print limits all of their liability. There is no guarantee. This is misleading. They called and emailed multiple times within 48 hours to get me to sign off that job was completed, but it's truly only used for their own advantage to limit any liability for their work. They were supposed to have a 3rd party inspector onsite before sending out satisfaction guarantee, but cut this cost even though it's part of their guarantee. and didn't leave room for gap expansion. Beware of their 3rd party inspector, he is paid by Haight. Find your own. Actually find any company other than Haight Carpet. I've spent this time to write an honest review in the hope that nobody else will go through the absolute nightmare I've experienced working with this company. Will report to Better Business Bureau.