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Apex Flooring

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20422 84th Ave S, Kent, Washington, 98032, United States

(253) 872-5900 www.apexflooring.net

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Gary Johnson

Sep 12, 2018

After hearing recent horror stories about carpet installation from the big box stores, I decided to go with Costco. That dictated using Apex, and installing Shaw carpet. Everything went fine until install day. The girl that had measured previously had flubbed somehow, so there wasn't enough carpet so no install. The installer called the office, who said they would re-order and then reschedule. I had emptied the living room for the carpet and didn't feel like dragging it all back in again, so I just moved the sofa and TV back. A day later I received a call that my installation had been scheduled for the next week. No "Gee, we're sorry for the inconvenience". No nothing. Install went fine (installed was awesome!). They charged my credit card, so the must be happy. Granted, people make mistakes. But if you're in the flooring business you should be able to measure a room! And, no apology for the inconvenience is inexcusable. One two minute phone call. It's free, and you wouldn't have a lost a customer. I have two more rooms to do, and I'll be going elsewhere.

DDR

Sep 10, 2018

Not terribly impressed. They have quality products available, but their install has left a lot to be desired. Wood floor crew arrived, began work, stopped for 2 days after a patch had to be leveled, came back for half a day, then won't be able to come back for a week. On top of that they have left a bare, dirty sub-floor, to track dirt into the new carpet in the other rooms. The kitchen stove can't be used either. Brother. I'd hoped for better since they were through Costco.

Ken Buzelle

Jul 8, 2018

Personally not too impressed with them. My wife has been dealing with them. So far on the 3rd reschedule with them. Went from initially June 25th, then July 2nd, now July 6th. Scheduling and ordering need better communication. *** Update now on reschedule #4. After confirming with them yesterday saying they'd be installing our floor today (7-6-18) Installer is sick. NOT the way to earn the trust of customers. They better do something to make us happy.

Erica Kiesler

Jun 12, 2017

This was the company that Costco sub-contracted for their flooring. Was contacted immediately to get someone out to measure and show us some samples. Took WEEKS to get a complete estimate (we wanted a mix of carpet and wood floors) and I only got it after I sent several emails asking for it. Finally got the estimate and have not heard another word from them - apparently, they don't need my business. I can't tell if the company itself is like this or they just get paid less for the Costco jobs so they don't follow up on estimates to see if you want to move forward. I get that it's a fine line between pushy and following-up, but I shouldn't have to ask several times just to get an estimate.

Ben Baker

Oct 21, 2017

Did two bathroom remodels in tile and they were a lot of help in selecting and coordinating design. Would recommend them.

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