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The Home Depot

The Home Depot

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3.7 Google Review
7050 Tacoma Mall Blvd, Tacoma, Washington, 98409, United States
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Mar 9, 2018
Customer service here is a joke! My wife a 9 sat in front of the metal fence section, which just so happens to be at the very back of the store, for 40 minutes while around a dozen employees unloaded and moved about freight. During this 40 minute time span I asked 3 individuals for help. Each time they would nod their head frantically and disappear around the corner. I only received help after leaving the aisle and walking to appliances. It was at that point, that the appliance lady, who looked utterly appalled that I had sat and waited for 40 minutes, did I finally get someone who is competent and willing to help me. I have run across Nikki multiple times while shopping at this location. In all honesty she is the only reason that I continue to shop there. She apologized profusely, and while not her area of expertise, She did everything in her power to get me the answers that I needed. She directed me over to tools rental, where the 3 fine gentleman who were working there got me the supplies and answers that I needed. It wasn't until almost 2 and a 1/2 hours of being in a store, on a trip that should have taken me less than an hour, did I finally leave. I came in meeting expert advice on how to create an indoor cat enclosure for my stub (I breed cats). I want to reiterate that if it wasn't for Nikki, who has helped me numerous times in getting wood supplies caught and picked for what I need, I would have taken my $300 purchase elsewhere. If anybody working at home depot offices or corporation sees this review, I would greatly appreciate it if you could find some answers for me as to why it took so long for me to get help with something that should have been simple. I would've rated you guys a one, but lucky for you Nikki is such an awesome worker.

May 12, 2018
Rented a lawn mower to mow my lawn. I live about 20-30 min away and had to disassemble the handle for it to fit. I reached home unloaded the mower, and reassembled the handle. And started the mower. All was going well until about one or two minutes into mowing the mower stopped. I attempted to restart but it wouldn't. I double checked the gas- full, emptied the bag, attempted to restart but it didnt. I checked under the mower if anything was jamming it- nothing. Attempted to restart again but it didn't start. I called the store and was told I could drop it off. I attempted once more to start it...this time it started. About one or two minutes into mowing again it stopped. So I decided to take it back. Which meant disassemble the handle, load it (all on my own) and drive back to Home Depot. When I returned the mower I was charged the 4 hrs even though I couldn't use it. Very disappointed. Not renting tools from this store again.

May 17, 2018
Great store, well stocked and gracious staff. Found what I needed quickly and got a couple of other items....The Ridged brand under sink faucet wrench with telescoping handle and light made the job go faster and smarter. Thanks!

May 25, 2018
Great customer service. Lots of associates on the floor, ready to help. I had a hard time finding a parking spot (Friday at noon). I ended up parking in the adjoining (Harborstone) parking lot.

May 6, 2018
Kassandra, RJ, Michael B., and Joe in rentals: a dream team! They went above and beyond to provide us with excellent customer service and make our project possible. We will be back to work with these fine folks again!

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Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:6 am - 10 pm

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