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Inside Design Carpet One Floor & Home

Inside Design Carpet One Floor & Home

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3.0 Google Review
2101 Duncan Rd N, Wenatchee, Washington, 98801, United States
(509) 662-9500 www.insidedesignc1.com
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Aug 29, 2018
Crazy but true, I ordered carpet and vinyl for an entire split level home over the phone & by email while I was out of state. Carpet One came through in every way, from initial ordering to final installation. Installers were professional, on time and great to work with. Excellent experience; recommend highly.

Aug 21, 2018
Karen worked well with us to find the best choice of carpet for our home. Installers were great to work with. Done on time. Would defiantly use again.

Apr 29, 2018
David and his son Davie arrived at our house on time this week and with all the new carpeting for our 3,400 sq. ft. upstairs. For 3 days they were quiet, very hard working, including moving all the furniture, hauling the old carpet away, and respectful. They arrived on time every morning, took few breaks, and completed the job on time with no damage to our walls or furniture. They are an amazing team, and I would highly recommend Carpet One.

Aug 26, 2018
Wanted a quote on laminate counter tops. A very simple request, it took them DAYS to FINALLY email me a quote. We purchased our carpeting and vinyl floors from them, but maybe this time we weren't going to spend enough for good customer service??? Highly disappointed in this experience with them.

Apr 3, 2018
I was so happy to find this place and the girls helping me with my kitchen design but then things changed. This was a rush project and suddenly my designer was gone for over a week sick. She called and informed me that nothing was on order and therefor could not make the install date and are now shooting for a week later, OK I'm disappointed but I understand. I came in for another design review that same day and she informed me that even the next week was now questionable. Now I'm not happy but I'm stuck. The next day a new person calls me and he didn't really understand my installation but after our chat he said he would send me an updated price and contract to sign in just a few minutes.. crickets. Days later, nothing from him or my sales designer... nobody even checking in. My experience was delay after delay with no solid commitments from them. The first time I met them I told them a long delay was not going to work... but week after week the dates slipped and slipped. I said goodbye to them today, I cannot and will not support such poor customer support. I suggest they send their entire team to Project Management classes. No one single person should be able to crash a project. Each project should be in a binder so when one person leaves or is sick, all the details are listed for another person to pick the ball up and support the customer.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:10 am - 3 pm Today