Our experience with Rawlings has been spectacular! They've very detail oriented and do actually care about customer satisfaction. Are they the cheapest game in town? I doubt it. But it would be hard to beat their attention to detail and the quality of their workmanship. Recently we've had them lay new wood laminate flooring in a hallway and a bedroom, new tile in a bathroom and living room, rebuild a bathroom vanity, replace the backsplash, re-install a sink and toilet, replace a set of stairs with hardwood, and do quite a bit of trim and painting. Their in-house designers did an excellent job working with me and my wife to pick out colors and patterns that matched what's already in our house, and no detail was overlooked. The pre-install estimate was very detailed (right down to the grout types, colors, tile patterns, baseboard materials, adhesives, trim pieces, transitions, etc.) and every aspect of it was explained to my wife and I in great detail to make sure there would be no surprises once work actually began. The actual installation and other work is done by outside contractors but the contractors Rawlings uses are top notch. You should see the quality of the tile job they did in our living room. The partial tiles that lay along each wall perfectly match the width of their counterparts on the opposite wall, and the grout lines are all a consistent width. These details are not necessarily difficult to achieve, but they do require craftsmen that take pride in their work and are willing to put in the pre-planning and layout necessary for the task at hand. No corner-cutting here. Furthermore, our living room is an odd shape necessitating several intricately cut tiles to properly fit the corners and the area around the fireplace. Rawlings installers cut and clipped and trimmed and got those tiles fit in there perfectly. The same can be said for the laminate flooring. Partial width pieces lengthwise along opposite edges of the room are parallel to the walls and equal in width. Details count with these guys. I should also point out that a Rawlings project manager is assigned to each job (ours was Janie -- thanks, Janie!) and that person is on site at least once a day, EVERY day to make sure things are being done properly and to make sure the contractors working the job are getting the materials and support they need when they need them. We couldn't be happier. If we have more work like this to be done in the future, these will be the guys to do it.
