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Welhouse Flooring

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402 N Main St, DeForest, Wisconsin, 53532, United States

(608) 846-4347 www.welhouseflooring.com

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Sarah Lewandowski

Aug 12, 2015

Wellhouse is the worst contractor we've dealt with. My boyfriend needed to get his cabinet doors replaced while it was on the market due to an unfortunate situation. When they "matched" the doors, the color or style of the doors didn't match. My boyfriend told them that, and they argued with him that they did (even though I saw them and they clearly didn't). Then they claimed they could not match the original color of the cabinets, even though they were the ones to originally install them. My boyfriend needed to get the house back on the market so he decided to move forward with them anyway because he didn't have much of a choice. My boyfriend requested that they do the cabinets as quickly as possible so he could get the house sold. They said they could put in a rush order but made no promises. They eventually told us the cabinets would be done the week of 8/2 (6 weeks later, which is clearly not a rush job). They still weren't done by the Friday of that week, so then they said it would be done Saturday and then Monday. By Tuesday they were finally done. They showed no concern for the situation we were in with trying to sell the house. When my boyfriend went to check them out, they put the handles on crooked. When he complained about it, they told him the handles were on crooked on the old doors. I don't understand why a professional contractor would think my boyfriend would want crooked handles. He has also done a lot of design and build work himself and is always very careful about making sure that things are even and lined up properly. Working with them has been a horribly frustrating experience. They have never made any apologies for the repeated delays or issues. They don't seem to believe in customer service at all and I would encourage everyone to steer clear of them.

Alicia Kruger

Mar 4, 2017

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