The Home Depot

Came looking for a drill set and they had a great selection of brands and lots of detailed information easy to view right next to all the hands on sample products! Great job on being able to find info on the product without having to stare at your phone in the aisle for 20 mins! Will definitely be coming back again!

Train Kenny or fire him, and I recommend the same for the store manager. Neither are the person you want representing Home Depot. Kenny conducted a transaction for me at the customer service desk while logged in as someone else (I looked at the receipt to verify his name and it was a woman's name who was working nearby but not involved.). Kenny is a liar. He made up false answers to my questions, his answers were absurd and obviously false. When I asked him his source of information he was evasive and obviously still lying. I then asked him for a policy in writing that agreed with his words, and he said "You know what? I'm done talking to you," and he literally walked away from me, leaving me at the customer service counter with nobody helping me and plenty of customers staring at me. So I started video recording with my phone, and kindly requested the store manager. I had to request the store manager 2 more times, each 5 minutes apart, and he flat never showed up. When my video reached 11 min 35 sec I walked out of the store. Later I called the store manager and he had no explanation for never showing up at the customer service desk. He insisted he showed up right away. I pointed out that I had 12 minutes of video and he's not in it. "Well what can I help you with? was his answer." He was arrogant, defensive, and unsympathetic. You have a circus at Madison West Home Depot. Why would I continue to shop there? I won't, and you shouldn't either. I published my video of Kenny's back, with Kenny walking away from me, I blogged my experience, and I posted public reviews to the two most popular review websites. The world needs to know what to expect from Home Depot West Madison.

Great supply of basically a general view and in some cases an in-depth supply of tools that you would most likely ever need. It also has more stuff then just tools like lights.

Long story! We found some kitchen appliances (range, refrigerator, dishwasher and microwave) online at Home Depot. Went to this Madison store to see what was in stock. They didn't have any of them i stock. No big deal. We sat down with a sales person to order them. That took quite a long time. She didn't seem to understand how to use the computer system. Then the real problem began when we asked to have them delivered (not installed, they charge extra for that). Turns out our home is 5 miles outside their delivery area. She had to get 2 store managers to figure out what to do. They finally decided (after quite a while) that they would have to have them delivered to the store, then they would deliver them to our house (very nice and accommodating for the extra 5 miles!). Then all 3 of them couldn't figure out how to enter THAT into the computer. They said they would probably be delivered the following Friday. Finally it was done and we left after a couple of hours. I called on Friday and no one could figure out if the appliances had arrived. Back and forth. A lot. Then I called on Saturday. Same story. Total confusion. I asked the person to just physically walkback and look to see if the items were there. THey did then said Yes they had arrived shortly before BUT THE RANGE WAS GONE. A SALESPERSON HAD SOLD IT ALREADY! They had to reorder the range. Another one arrived at the store a few days later but it was damaged so they had to order ANOTHER one! FINALLY Jon, the store manager himself and another employee personally delivered the appliances (about a 45 minute drive from the store). They were very apologetic and helpful (for example taking the doors off of the fridge to get it through the door etc.). It's tough to figure out how many starts to give them. NEGATIVE POINTS: 1. It took WAY too long to get our appliances 2. We had to spend way too much time in the store and on the phone 2. The employees were poorly trained on their computer system 3. Our range was sold out from under us. 4. Many problems with damaged merchandise. Several of the floor models were damaged and the first range was damaged at the store. POSITIVE POINTS: 1. The store manger personally delivered the appliances 2. They delivered 5 miles outside of their area. 3. All of the employees were pleasant, courteous and accommodating. Hopefully this review will help Jon and the store get more resources to make improvements.

Great selection of plants & potted plants. We found the team moves were very helpful & friendly.