California Closets - Madison

Someone came out to my home to measure. Took less than 20 minutes, they didn't really ask my preferences like other closet companies did. The woman just told me "we usually do hanging on both sides of a bank of folded or drawers..." and then said she'd measure and be done. Very impersonal, seemed like an assembly line. Before she left, she scheduled a time for me to come to their showroom to discuss what would draw up. Besides being cumbersome and a pain, I agreed to a date and time the following week. To verify, I called to confirm my appointment. I'm glad I did! Turns out I wasn't on their schedule at all. The woman on the other end seemed confused and like she had never done this before. At this point, I'm ready to give "the other guy" my business and say forget it with CC.

We had our master closet replaced with a California Closet system in December. They had come out, measured the closet, measured how much space each of our clothing took, etc. It was most interesting to see what was designed for our odd shaped. I never would have imagined it. With the designs on the computer-quick changes could be seen then decided upon. More hang space versus shelving, or add some drawers. Even a color change could make a huge difference. Now the closet is in, and it looks superb.!!! It looks so great, that one wants to keep everything folded perfect and in order. We Love IT!!!

I am really disappointed. We thought going to California Closets over other "not so name brands" would mean we got more professional and better service. Boy was I wrong. It started out fine. A salesperson came out to our place and did some measurements and we told her what we were looking for. About a week later we stopped into their showroom and the salesperson (who was super nice and helpful) had some ideas on her computer. We tweaked the design a little and she gave us a printout and a price. It was great. We thought about it for a couple days, compared it to our other option, and then called and said we’d like to move forward. The salesperson then mailed us a contract, which we signed and sent back with a check for the full amount of the contract. We thought we’re good to go. I get a call from the salesperson a couple days later telling me there was a problem with their computer system and that our closet was going to be “twice as much” as the contract we signed. Needless to say I was surprised, not only that the price was going up so much (we had a second option with Eddie Z’s that was for about the same as the original California Closets) but that they were not going to honor the signed and paid for contract. I then asked to talk to the manager and indicated that I can understand that there can be mistakes but that I was of the opinion that, given the timeline of events above, to have the price double was not reasonable and I expected them to honor their original signed contract. He said they would not cash my check and they would not do the job for anything less than twice the originally quoted cost. Period. End of conversation. I’m still surprised that a business like this would operate in this manner. I’m not sure if it was a bait and switch tactic, salesperson error or truly a programming error. They didn’t even have the courtesy to send me the check I wrote them back! Eddie Z’s did an awesome job and we love our closet, so I guess the moral of the story is to go to Eddie Z’s… 

Great service! Good workmanship. Very consumer friendly.

I made suggestions about how I would like my mudroom/shelving configured, and on a few of them the designer and installer showed me how it would not flow or fit or how I would otherwise likely be dissatisfied with my ideas in the future. VERY helpful!