I am really disappointed. We thought going to California Closets over other "not so name brands" would mean we got more professional and better service. Boy was I wrong.
It started out fine. A salesperson came out to our place and did some measurements and we told her what we were looking for. About a week later we stopped into their showroom and the salesperson (who was super nice and helpful) had some ideas on her computer. We tweaked the design a little and she gave us a printout and a price. It was great.
We thought about it for a couple days, compared it to our other option, and then called and said we’d like to move forward. The salesperson then mailed us a contract, which we signed and sent back with a check for the full amount of the contract. We thought we’re good to go.
I get a call from the salesperson a couple days later telling me there was a problem with their computer system and that our closet was going to be “twice as much” as the contract we signed. Needless to say I was surprised, not only that the price was going up so much (we had a second option with Eddie Z’s that was for about the same as the original California Closets) but that they were not going to honor the signed and paid for contract. I then asked to talk to the manager and indicated that I can understand that there can be mistakes but that I was of the opinion that, given the timeline of events above, to have the price double was not reasonable and I expected them to honor their original signed contract. He said they would not cash my check and they would not do the job for anything less than twice the originally quoted cost. Period. End of conversation.
I’m still surprised that a business like this would operate in this manner. I’m not sure if it was a bait and switch tactic, salesperson error or truly a programming error. They didn’t even have the courtesy to send me the check I wrote them back!
Eddie Z’s did an awesome job and we love our closet, so I guess the moral of the story is to go to Eddie Z’s…
