K&W Interiors

This was our third time to use the services of K & W Interiors. They previously installed wood flooring and remodeled our master bathroom. This time we updated our kitchen with new counters, backsplash and sink. We’ve learned not to be in a hurry when doing remodeling. It takes time to plan, measure, select materials, order them, receive them, schedule the work and complete the work. It took a couple of months to get the preparation work done, but the actual install was only four days. And we’re very happy with the end result. We like to use the services of K&W because they carry quality products that look great and last a long time. Their contractors are skilled, friendly and easy to work with. We have an idea of what we want, but the choices are overwhelming. Our K&W consultant helped us narrow down the choices to what would work and let us choose with confidence knowing that it would look great. There are cheaper options if you want to save some money, but we feel like you get what you pay for and we’d rather our house reflect that.

One of the most costliest place in the town. Lack of material, high price, inefficient customer service. No price tag on the product, no product catalog, make the choice not only difficult but also wasting the time in selection. If you have a project please go to other shops in town get a better quote on product. The installation price quote is also too high to accept.

K&W started out feeling like a great choice, the were attentive and thoughtful during the estimating and design phase and had many of the high quality products I liked. So, although their bid was highest of all the others (by far), I was assured they could meet my schedule to complete my flooring job by mid-May (and this was very important to me). Unfortunately, once they got in, it seemed like everything they installed had something go wrong or they damaged something else in my home. They did step up to the plate and try to make it right by fixing it but in the end the job wasn't finished until mid-July. A 3 week job turned into a 3 month job! The wood flooring and installation work was great. However, the flooring I chose in one room was a slate tile and it was installed in a manner that left large unevenness between tiles. Understanding slate is not exactly even like ceramic tile, some variation is expected but this was extreme to the point of having 1/4" and higher trip hazards everywhere and full side/edges of the tile above the one next to it. I communicated this concern as it was going in, but no change was made before grouting was done. They "fixed" it by chipping off the corners of the slate leaving it with a damaged appearance. There were several areas of carpet that were not secured down and although they came back to fix it, it is now already coming up again! Overall the communication between the two "project managers" I had was horrible. I would call one and the other would respond several days later and my message would get only partially communicated to the other. By the time they responded, often it was mis-communicated and too late such that the subcontractor had already completed the work I had concerns about. I was told things during the estimation phase of work, that led me to believe they were doing certain things differently/higher quality than would be typical, and that was part of the reason for higher cost, and then in the end they did the typical approach anyway. One redeeming factor is that they always admitted to their screw ups each time and tried to rectify it. When they damaged my countertop laminate, they replaced it. Although, if I had had more time I would have chosen something different--something that better matched my new décor. I was given 3 choices and a couple days to make a decision on it. It is no worse than the one I had, though. All in all, in the end I think the work done in my home was an overall improvement and I really like the styles, materials, colors, and design. I will get used to the damaged appearance of the slate in time. My biggest disappointment is that I feel like I was ripped off. I thought I was paying a higher price than the competition in exchange for higher quality work that would meet my schedule and I wouldn't have to deal with the headaches of managing multiple subcontractors. I didn't get that at all.