M S International Inc. - Flooring - Phoenix, AZ - VerView
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M S International Inc.

M S International Inc.

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3.4 Google Review
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4910 W Roosevelt St, Phoenix, Arizona, 85043, United States
(602) 393-6330 www.msistone.com/phoenix-countertop-showroom-distribution
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Google Reviews

Refresh Reviews 3.4
Feb 28, 2019
Beautiful showroom. Lots of options and samples. Staff assisted and was helpful. Did not have to pick anything up or deal with order desk. This was just a browsing visit.
Apr 9, 2019
If you have a problem with the tile, they will backdoor screw you and cut you out of the communications with the contractor and/or design team. THEY CAME OUT AND INSPECTED IT TO CLEAR THEMSELVES OF THE TILE DEFECTS and left us hanging here with tile that has scratches throughout -- for over TWO MONTHS. We can't remove it as they said they were sending a formal inspector here to evaluate the problem. DO NOT ORDER TILE FROM THIS COMPANY IF YOU EXPECT CUSTOMER SERVICE. AND DO NOT BUY THE DELLANO TILE AS THAT IS THE ONE WE'RE HAVING THE PROBLEM WITH -- YOU CANNOT FIND OUT HOW MUCH THEY ARE GETTING FOR IT (OR HOW MUCH YOUR CONTRACTOR IS MAKING OFF OF YOUR ORDER) UNLESS YOU SUE THEM. SEE YOU SOON BOYS AND GIRLS.
Apr 8, 2019
BEAUTIFUL organized showroom featuring tile & backsplashes, & an incredible selection of slab granite in the warehouse. They were friendly & gave us samples within a few minutes of our request.
Mar 13, 2019
They have improved some on the time it takes to get your order out.
Nov 14, 2018
Wosrt customer service I've experienced in quite some time. Waited 1 hour to pick up an order that they told me was ready for pick up. Then was told they couldn't find it. After leaving they called an hour later to say they found it. Only reason I gave them a 2 star rating is that one of their supervisors personally delivered the order the following day. Later tried to return 1 unopened box of tile that was left over so I called to make sure they would. I was told no problem but would have to pay 25% restocking fee. No problem here as I was aware of this all ready. Drove 45 minutes to return it and was told by someone else that won't take it back because I didn't have enough to return! Wow great customer service. Never will I use or recommend this company.

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Opening Hours

Mon:8 am - 4 pm
Tue:8 am - 4 pm
Wed:8 am - 4 pm Today
Thu:8 am - 4 pm
Fri:8 am - 4 pm
Sat:8 am - 1 pm