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Carpet Exchange

Carpet Exchange

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4.3 Google Review
2121 S Havana St, Aurora, Colorado, 80014, United States
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Refresh Reviews 4.3


Jul 30, 2018
I have had carpet installed from the other "big box" stores and had horrible experiences each time. Carpet Exchange came out to measure when they said they would and installed it when they said they would as well. The carpet was the right color and there were no defects in the carpet. I WILL use them again. So grateful they did what they agreed too.

Jun 29, 2018
Very impressed with this store, clean and very well displayed. The staff is knowledgeable and friendly, I really enjoyed going into this showroom. The area rug selection is amazing as are the prices. I also found beautiful granite countertops. Thank you Carpet Exchange for being such a nice place to shop

Jul 19, 2018
Purchased Coretec Luxury Vinyl at Carpet Exchange. Janel was very helpful with design suggestions and product selection to meet our needs. Jose and his installation crew did a great job, they were professional and thorough. I recommend Coretec flooring and the services of this Carpet Exchange location.

Aug 23, 2018
I am so impressed with Carpet Exchange Aurora’s customer service. I live in Maryland and needed some wood to finish my sunroom project, but my local place ran out and this was the only place I could find that had the exact wood I needed. I had the pleasure of working with the receptionist Anika, who eased my mind and calmed me down after FedEx messed up my pickup three times in a row. In the end, she went out of her way to make it work and ensure that I got my wood for my project. Her demeanor and desire to help me get what I needed was extraordinary, and so I wanted to send major kudos to Anika and her team. Thank you, Carpet Exchange Aurora!!!!

Mar 15, 2018
Most useless staff ever. Here is my experience. I go to the store and tell them exactly what flooring I want to order. The dumb lady can't figure out how to work her computer so she says my credit card doesn't work. After giving her a different card she decides hey it must be her computer. She says she will take our info and order the floor when her counterpart is done helping somebody else, so off we go. Next day we get a call (at the end of the day) because she forgot to write down all of the card numbers. So we give her all of the numbers for a second time. She gets around to placing the order at the end of the day after that. So two days after we are in the store the order is placed. Great sense of urgency. Floor was supposed to be in in 7 to 10 days. Floor shows up 11 days later, but wait we can't pick it up because when the dropped it off the truck nobody inventoried it and the warehouse guys have gone home. Heaven forbid somebody in the store inventory something so we could pick it up since it is now two weeks after we were originally in the store. Don't waste your time with this place. Follow up to my first review. Had to order one more piece of stair nose. Instead of calling to tell us it had come in they mailed us something. It's 2018. I went in to pick up one piece of stair nose at 7:00 pm and they wouldn't give it to me because the warehouse staff leaves at 5:00. Great customer service again.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm Open Today
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 8 pm
Sat:9 am - 5:30 pm