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Refresh Reviews 3.8


Apr 30, 2018
“We don’t have the caulk you ordered two months ago”. What? We ordered about $600 worth of tile literally two months ago. The sales person recommended the best matching grout and caulk for the job and we added that to the order. When we went to pick up the materials yesterday, the day before the installation was to begin, we were told that they didn’t have the caulk we had ordered. Really? We asked if they had another brand in a similar color that we could substitute and were told “no” and that we would need to go to Home Depot to get a replacement. Wait - the grout is “pearl” color - basically a light beige....and a tile specialty shop doesn’t have another brand of a similar color? Nope. So we went to Home Depot which, on a Sunday afternoon is quite busy. It took about forty-five minutes that we really didn’t have to get assistance and pick the “bone” colored caulk that we thought would most closely match the “pearl” grout from The Tile Shop. Not being tile experts, we didn’t realize that it’s not good to have the grout and caulk be slightly different shades. So, when our installer arrived this morning, he said that he couldn’t use the non-matching grout and caulk, and would have to go out and get new supplies. We’ve now waisted an hour of his time, and will waste yet another hour and a half of our own if we drive across town to return the items. What a pain. Why didn’t someone call us and tell us the Tile Shop was out of our caulk. Why didn’t the guy who was “helping” us yesterday recommend a different combo of grout and caulk? What an exasperating experience. Never again! The tile is nice though. There’s one positive......

Mar 11, 2018
Very helpful and friendly. It took a while to decide on want we wanted and they didn't hurry us at all.

Jan 30, 2018
They have everything that you need for installing or purchasing for a big or small tile job and there is a Salesman there named Jason he is top of the line assistant manager I believe

Apr 26, 2018
Wow! Have never encountered quite that level of rudeness!

Mar 11, 2017
Lots of great displays here. Not to sure about the pricing, but great place to go for ideas.

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