Brandell Diesel Inc

I had a no start issue with my 6 litre and after changing a few sensors I was stumped. I heard good things about brandell from friends so I called. I talked to Kristen on the phone and she was a great help right off the bat. Sometimes that first person you talk to doesn’t seem to have knowledge about what your talking about or just seems to not have the time to hear your sob story. That wasn’t the case here. She got my truck in right away even though it was a few days before the holidays. They gave me a quote and although I thought it was high I just didn’t know how much was actually involved. Stefan the tech took time to send photos and explain what should be done and what could wait. Very thorough and professional. When it came time to pick up the truck it came in way under the original quote so being honest and looking for a repeat customer is a big deal for these guys. Thanks again! Keep it up.

I took my truck to this shop to fix a no start issue when hot, I was told to pay $1000 so they can find out whats causing the problem, I asked if they can give me an estimate of what might be the total cost of repair after finding the issue but they refused. I decline to go on with the services, they still charge me $151.45 for bringing in the truck. On the receipt, they described the charge as the cost of inspection to confirm that my truck has a no start issue when hot, like I don't know all the things wrong on my truck before bringing it to them. Truck is fixed after a faulty sensor is replaced and it did not require a $1000 to diagnose.

We took our 2007 Mercedes sprinter to brandell diesel because they were able to fit us in at the last minute on a very cold afternoon. The van stayed in their shop Overnight . The next morning we received a Call letting us know it was all fixed and the problem was resolved. Apparently, They pulled a fuse and reinserted it to deactivate the emergency fuel shut off. Fuse number 43 according to them. They insisted it would be too much work to show us where this fuse is located as they had reassembled the floor panelling and it was “too cold” to take it apart again. They left sections of the floor panelling out of place for us to reassemble when we got home. I guess they forgot the cover for the battery. We went in to pay and they weren’t able to provide change for our cash payment for this service . One of the employees was able to find some change in their belongings and before long the bill was settled. we felt the vehicle had been repaired and we could continue to run the business . The next morning the van once again had the exact same Symptoms and wouldn’t start. We called back to see If they could Give any additional information about where the fuse was and they(the manager) got extremely Defensive - reminding me they said it was probably the tow truck that knocked the fuse to activate the emergency shut off. In speaking with the manager, I noticed he was very irritated that i was inquiring about the fuse and about their policy on accepting a diagnosis work order for a crank-no-start concern and Then, getting the vehicle started only to charge for such a Diagnosis . Later , taking zero accountability to keeping the vehicle running past the day same day of pick up nor being willing to provide any information on how to Get it running again.. the day after picking it up from being “repaired”. We are very unhappy customers and the service Or general manager should be ashamed of his behaviour over the phone . I know our conversation took 8 minutes and 34 seconds and that was time that “wasn’t free” in his words - but there was no need to hang up on me. Shame on you.

These guys are awesome!!!! Totally dedicated to customer service. The owner (I’m assuming) was on holidays and took the time to answer questions I had about having work done on my truck. Had my truck done when promised and kept me in the loop with what was going on. Definitely got a customer as long as I own a diesel. Would recommend Brandell Diesel to anyone wanting or needing work done on their diesel vehicles.

Took in my 2016 6.7L for a EGR/DPF delete, and to have my tunes installed. An issue with two broken studs on my lower EGR pipe arose. I was sent pictures and had everything explained to me clearly before they proceeded. All diesel shops are somewhat similar in the city, what stands out is customer service. These guys did an amazing job. even offered me an UBER so I could pick up my truck! Will definitely be back once the wife allows me to buy more truck parts.