Total Performance Inc.

It was a Friday. I own an F350 diesel. I had the family, the truck and the trailer fully loaded and headed on vacation. In Tacoma our truck started having serious issues. I limped it to the nearest Ford dealer and went in and explained the emergency I was having. The service person told me he could make an appointment for me for Tuesday. I explained to him that I was currently broken down in his parking lot and wondered if someone could look at it and let me know if I could drive it home. He repeated that he could get me an appointment on Tuesday. I walked out beyond disappointed and frustrated and worried how I was going to get my fully loaded truck and trailer home and how that was going to work with my dog, 7 month pregnant wife and 2 year old. I pulled around the corner and googled diesel mechanics nearby. By a stroke of absolute luck I came across the guys at Total Performance Inc. I called them, explained my situation and asked if there was anything they could do to help me. I'll tell you right now it was the complete opposite of Ford. They told me to come on over and that it would be $100 to check it out. No problem be right there. They accommodated me and my trailer by allowing me to park in the alley. Me, my wife and my (sometimes annoying and growling) dog sat in their office for a while as the truck cooled and allowed them to assess the issues. They were able to determine that I was having an issue with a sensor in the transmission but assured me I could drive it home without damaging my truck. They also added a couple quarts to my transmission cause it was low. I thanked them profusely and got my wallet out to pay and they informed me that it was no charge.....WHAT?!!! That doesn't happen these days. I shoved a twenty at them so I could at least buy them lunch or something to drink. Of course they refused. But I didn't let them. So how can I recommend a shop that didn't repair my truck?? Quite easily. These guys were honest, knowledgeable and professional. The shop was very nice and extremely clean too. I will be forever thankful to the mechanics at Total Performance Inc. and I will not hesitate to go back or to recommend them to a friend. Thanks again guys!!!

Fast and friendly service.

Total Performance is friendly, professional, honest and reliable. My partner has taken his personal and business vehicles to Total Performance for years - I started taking my Acura there in 2011, after getting the run-around from the local Acura dealer. When it came time to replace the car, Total Performance did the buyer’s check on my Ford truck and have been maintaining it since. Garrett and John are awesome; they don’t up-sell or recommend services that aren’t necessary; and they don’t talk down to me because I’m a woman. I'm very happy to support this local business, and I regularly recommend them to my friends and coworkers.

Top of the line team! They have truly become friends through the years and won't offer to repair something that isn't broken. They use quality parts and are experts at their business. Don't go anywhere else. These gentlemen will do right by you.

Recently had repair work done here on my truck. These guys were great. They actually diagnosed the problem correctly and got me back on the road quickly. I will definitely be back there in the future.