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Cummins Sales and Service

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3.7 Google Review

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43575 N Gratiot Ave, Charter Township of Clinton, Michigan, 48036, United States

(586) 469-2010 salesandservice.cummins.com

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Bob Chapa

May 15, 2018

I had an OUTSTANDING experience today at this Cummins Service location. I've been trying for over two weeks to get scheduled at another location to have service completed on my RV generator, but they kept telling me they were too busy. When I tried this location... I was very fortunate to get Bob on the phone. He was incredibly helpful and told me to just bring it in early the next morning. My experience today was very impressive. Bob remembered who I was by seeing me pull in the driveway, he immediately came out to my RV with a drill and checked a part that he presumed would be the problem without even having to get me into a service bay. He not only replaced the part himself, but he did all of this in under 5 minutes. I asked him if they could also do an oil change and quick inspection... they very quickly accommodated and everything was complete in about 30 minutes. I was so impressed with the process that I asked to speak with the GM Jason and he was just as cordial and professional as his team was. I will not only be a returning customer, but I'm confident I will be recommending this location to all RV owners I run into!

Kandy Murray

May 22, 2018

Our generator in our motor home hasn't started since last summer. Brought it in and was fixed in a few days. Found our warranty info for us and changed the carburetor for us.

Nigel Ciappara

Jul 21, 2017

Took nearly a month for an engine repair under warranty. When I got the truck back: 1) Compression brakes cutting off randomly 2) Sleeper AC not working 3) Cab AC not cold 4) Bumper brackets broken All after my completion date kept getting moved back. Returned to have issues addressed. They claimed turbo was shot and that the compression sylenoids were bad. Denied responsibility for bumper and AC issues. Claimed leak in AC and that bumper arrived like that. Nearly 2 weeks later I got the truck back. Replaced turbo under warranty and, charged me $700 for compression sylenoids and $350 for an oil change. Turned out that when they evacuated the AC, it must have been done improperly. I had to add 8 oz of oil to the system, vacuum and recharge in my driveway. Problem solved....They still act like I'm wrong and insist there was a leak! Truck went back in for an oil leak. They insisted there wasn't a leak and that the oil was caused from trying to figure out the compression issue. Steam clean. No! I insisted and they discovered a plug leaking. A plug that was part of the rebuild...but that they hadn't replaced. Needless to say, they fixed it. Not even an apology for their issues. They still insist AC must have had a leak and that they didn't do anything wrong. Nearly 3 months later my AC is still fully charged. Unfortunately, my Jake's still cut off randomly. This place was a nightmare and still is. I've dealt with other Cummins shops on my other unit and have had great experiences. I've lost an immense amount of revenue because of crappy diagnosis, bad follow up and horrible job completion. Lol....this shop is the nearest Cummins to my home.

amel posner

Nov 20, 2017

Got my girls truck Cummings and not stroken !

Karen Zarnick

Jul 14, 2016

Excellent customer service when I first called. That great service continued when picking up parts. Wouldn't hesitate to use them in the future & our friends use them for parts & service.

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