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Cummins Sales and Service

Cummins Sales and Service

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3.7 Google Review
43575 N Gratiot Ave, Charter Township of Clinton, Michigan, 48036, United States
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Google Reviews

Refresh Reviews 3.7


May 15, 2018
I had an OUTSTANDING experience today at this Cummins Service location. I've been trying for over two weeks to get scheduled at another location to have service completed on my RV generator, but they kept telling me they were too busy. When I tried this location... I was very fortunate to get Bob on the phone. He was incredibly helpful and told me to just bring it in early the next morning. My experience today was very impressive. Bob remembered who I was by seeing me pull in the driveway, he immediately came out to my RV with a drill and checked a part that he presumed would be the problem without even having to get me into a service bay. He not only replaced the part himself, but he did all of this in under 5 minutes. I asked him if they could also do an oil change and quick inspection... they very quickly accommodated and everything was complete in about 30 minutes. I was so impressed with the process that I asked to speak with the GM Jason and he was just as cordial and professional as his team was. I will not only be a returning customer, but I'm confident I will be recommending this location to all RV owners I run into!

May 22, 2018
Our generator in our motor home hasn't started since last summer. Brought it in and was fixed in a few days. Found our warranty info for us and changed the carburetor for us.

Jul 21, 2017
Took nearly a month for an engine repair under warranty. When I got the truck back: 1) Compression brakes cutting off randomly 2) Sleeper AC not working 3) Cab AC not cold 4) Bumper brackets broken All after my completion date kept getting moved back. Returned to have issues addressed. They claimed turbo was shot and that the compression sylenoids were bad. Denied responsibility for bumper and AC issues. Claimed leak in AC and that bumper arrived like that. Nearly 2 weeks later I got the truck back. Replaced turbo under warranty and, charged me $700 for compression sylenoids and $350 for an oil change. Turned out that when they evacuated the AC, it must have been done improperly. I had to add 8 oz of oil to the system, vacuum and recharge in my driveway. Problem solved....They still act like I'm wrong and insist there was a leak! Truck went back in for an oil leak. They insisted there wasn't a leak and that the oil was caused from trying to figure out the compression issue. Steam clean. No! I insisted and they discovered a plug leaking. A plug that was part of the rebuild...but that they hadn't replaced. Needless to say, they fixed it. Not even an apology for their issues. They still insist AC must have had a leak and that they didn't do anything wrong. Nearly 3 months later my AC is still fully charged. Unfortunately, my Jake's still cut off randomly. This place was a nightmare and still is. I've dealt with other Cummins shops on my other unit and have had great experiences. I've lost an immense amount of revenue because of crappy diagnosis, bad follow up and horrible job completion. Lol....this shop is the nearest Cummins to my home.

Nov 20, 2017
Got my girls truck Cummings and not stroken !

Jul 14, 2016
Excellent customer service when I first called. That great service continued when picking up parts. Wouldn't hesitate to use them in the future & our friends use them for parts & service.

INDUSTRY BLOGS

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly, grain....

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey


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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 7 pm

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