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W.W. Williams

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3.8 Google Review

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500 Gordon Industrial Ct SW, Byron Center, Michigan, 49315, United States

(616) 878-7071 www.wwwilliams.com/location/grand-rapids-mi

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Refresh Reviews 3.8

Eddie Gdowik

Feb 24, 2018

I wish we had not chose W.W. Williams. They're not honest and a bad value overall. Definitely consider Frieghtliner just down the road. This place is a nightmare.

Tim Giles

Mar 13, 2018

Jason and Scott are very good service advisors and always keep u posted on the repairs being done.

B Smoove

Jan 11, 2018

Good luck trying to get your truck serviced here. Thought I try them instead of a dealership. It’s Thursday and I need service now but they said they would gladly like to schedule me for Wednesday...??? Wednesday? Who the heck offers to schedule out a service a week from now when I stated my engine light came on along with a few fault codes. I mean geez, just saying you are booked for the rest of the week or until mid next week would have been more reasonable. I started laughing at this as if I was contacting a Freightliner dealership lol. Guess I’ll look elsewhere.

Fred Talmage

Aug 2, 2017

Initially thought they did good work, but upon subsequent visits learned differently. Had a/c on 94 377 Pete repaired, and it worked for about a week or 10 days. Found the inlet was leaking on the condenser and returned the truck to them. As I had bought the condenser on my own, they would not honor any warranty work. When I took the old condenser (which they had put back in the box) back to Peterbilt for credit, I found that they had totally destroyed both inlets - just torn them off. So it was worthless. They had charged me $650 for that one, and I had originally paid $437. Williams charged me slightly less than $1000 for the repair, so I licked my wounds. It made me consider that they had most likely over-torqued it and damaged the first one. Sure enough, a few weeks later, the new condenser developed a leak, and I'm in Louisiana with no a/c again. It's a bit far-fetched to expect multiple condensers to be poorly manufactured, so my conclusion is that their mechanics have treated aluminum as if it were steel and wasted it. And, of course, they don't respond to phone calls to try to make it right. I'm just a one truck owner, so I'm probably of little consequence to just another big money corporation. So be careful when you go there. If your needs require anything related to aluminum keep a very close eye. They're probably good with straight engine rebuilds and major work not requiring a little finesse, but for more close quarter work I would recommend you look elsewhere.

Shanon Burch

Nov 1, 2017

Overcharged me on the initial repair once I point this out they made corrections, drove the truck 5 miles the same issue happen, towed the truck it back at a cost of $250.00. then they changed me an additional $200.00 to fix their mistake

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