Cummins Sales and Service

Went in with a check engine light on our allegro open road red. They found a plugged EGR passage. Further found a cracked compressor line and fixed that. Tech Blayne and service manager Rocky were excellent. We were kept informed and were very pleased with Cummins in Billings.

Took my motorhome into Cummins in Billings to check on a loud whistle coming from the engine. Problem was determined to be a warped exhaust manifold, gasket, and cooler. After 3 days the coach was returned to me repaired. I left Billings and drove to South Dakota. When we arrived in SD we notice the engine cover in the bedroom was not installed correctly and the cover was raised up enough to let exhaust/dirt from the engine to get into the motorhome. We taped the cover down and drove to Normal IL where the Cummins service center found that the previous technician tried to install the engine cover over one broken bolt which caused the cover to not install completely. The technician in Normal removed the broken screw with his fingers and installed a new screw which locked down the cover exactly as it should be. Very poor or lazy work by the Billings technician. The next day the engine whistling started again. I made an appointment in Buffalo, NY Cummins. They diagnosed the problem as a bolt missing on the turbo mounting bracket, the turbo mounting gasket was leaking and possibly another exhaust leak coming from the manifold, and a clamp on a hose was loose. They replaced the turbo bolt and tightened the clamp on the hose but were too busy to make all repairs and they recommended we go to Syracuse Cummins for repairs. At Cummins in Syracuse they also found the turbo mounting gasket was causing the exhaust leak. The technician in Syracuse did a good job making repairs and we were on our way in one day without any additional expense to me. This is our 2nd motorhome with a Cummins engine and we would not have any other engine, if possible, however service like we received in Billings certainly does not encourage me to buy another coach with a Cummins engine. Fortunately all our follow up contacts with other Cummins service centers were good and what I would expect from Cummins. I am sorry the service in Billings was so poor because they did a good job until that point. They kept me informed as repairs were made, they met the schedule they told us, and were generally very friendly and helpful. If you need service from Cummins in Billings I would recommend you make sure things are done right before you leave the facility.

Absolutely awesome place. Had a warped exhaust manifold on the rv. We were scheduled a few days after callong and they fixed it in onw day. That was the biggest thing for us bwing full time rv'ers. Difference between here and a small shop is tje extra work. Turbo system and exhaust were pressure checked to assure it was done right. 5.9 cummins, $1,300 bill. Worth every penny.

Motorhome Coach Care Service - Great facility, awesome staff and greet service

Awesome! These folks know their stuff!!