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NAPA AUTOPRO - Oil Can Alley Ltd

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306 Saskatchewan Dr E, Melfort, Saskatchewan, S0E 1A0, Canada

(306) 752-4141 www.napaautopro.com/auto-repair/saskatchewan/melfort-oil-can-alley-ltd//?utm_source=gmb?utm_medium=local_listing&utm_campaign=googleplusAUTOPRO

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Matt & Erin Johnson

Apr 20, 2017

WORST OIL CHANGE EVER! Dave changed the oil in my wife's vehicle, and the next morning when she dropped our daughter off, in just a few minutes there was a big pool of oil under the vehicle. She quickly brought the vehicle back. He put more oil in and replaced the oil filter. She said she was worried about what was wrong. He said "Well don't drive it then!" No ownership was taken about any mistakes that may have been made, and no assurance was given that any cause of the oil spill was fixed. Following this, I called Dave to talk with him about the whole situation. He offered no apologies. and told me to leave whatever reviews I need to online, and tell everyone I need to about my experience. I completely understand that people make mistakes. The key is owning up to those mistakes and making your clients feel good about them being addressed & fixed. If this was done, I would have no issues giving a positive review & recommending their service. Rob, the manager, is away until next week. I am hoping he will handle the whole situation better. Part of being a good manager, though, is leaving the right people in charge while you are gone. I can't say that I will ever bring a vehicle to Oil Can Alley in Melfort again. If anyone asks me about them, I will give them my honest experience. I hope this review helps some people make an informed decision in where to bring their vehicles. Update: Rob called me today & apologized for the whole situation. He said the oil filter was faulty, and that is what caused the problem. He also said that any issues, including the possibility of a blown engine, would have been fully covered by them. I will go elsewhere for future work, as Dave still works there, & I do not want my wife, or any other family member to be treated like that again.

Jay Barks

Feb 18, 2018

The store in Melfort is a joke every time I go in there and they never have the stuff that I need so I go over to the Parts Depot they have everything and better pricing I'll never go back to Napa in Milford

Robert Moulton

Feb 27, 2018

Expert staff. These guys really know cars

Kevin Knapp

Jan 16, 2017

You won't find better, more honest service in melfort. Rob will never misguide you when it comes to service needed on your vehicle. Great place with expertise that you can trust.

Richard Armstrong

Nov 12, 2016

The work was done well but the final price was more than double the quote.

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