Whitehorse Motors

I had my Ford Focus towed to the dealership after it suddenly died while I was driving it. It was a Sunday so it was not until the next day that I received a call from the service department with an initial diagnosis. I was told that the starter needed replacing before anything else could be done and that it would over $300. This was puzzling to me since the starter was still turning over fine after it quit on me. The engine would not, however start. I mentioned this to the receptionist who called and she put the mechanic who looked it over on the phone. He insisted that it would not turn over and therefore the issue could not be diagnosed until the starter was replaced. I asked them to hold off on any work for the time being. After hours, I drove down to the dealership and verified for myself that the starter was, in fact turning over. The next day, during daylight hours, I brought a friend who is a licensed mechanic with me and another friend who is fairly knowledgeable about vehicles to have a look at it. They also verified that the starter was, in fact working. The one guy with me who is not even a licensed mechanic then noticed that the timing belt, visible through a tiny gap in its protective shield could be moved by touching his fingertip to it. It was clear that the issue was a broken timing belt. As you can imagine, my faith in the diagnostic abilities of this service department was pretty much non-existent by this point. I immediately went in and asked for my keys back. They attempted to charge me for the time taken for their "diagnosis" of the problem, which I obviously refused to pay for. The service manager did not even have the decency to come out and speak with me after having the situation explained to him by the service dept. receptionist. I had the car towed back to my house. After the timing belt was replaced, the car was back up and running.... Oh, and is still running with original starter. Had I not taken the initiative to question the diagnosis of the mechanic I would have immediately and unnecessarily been out over 300 dollars right off the bat. It makes me wonder how often this sort of thing happens at this dealership. Beware.

I have been dealing with Whitehorse Motors since October of 2006. In all my dealings I have found these people to be straight up with me. Every time. From Lilian at Reception to that rascal Jens in sales, Mike in Service, Richard in Parts, Mikey the Budget Man and of course the biggest heart in Tina the GM and the brains of Wendy the President ... this is as fine a bunch of teammates as you will find anywhere. And they have a great sense of humour. Plus!!! Friday is bring your dog day :-) Unless you are Jens ... Taboo gets to come every day! If you want good value and to be treated right, check in with this approachable group.

I would absolutely recommend buying a vehicle from Whitehorse motors. They did their job in a very professional and friendly manner. Ron in sales was friendly and helpful when It came to ordering and delivering my new vehicle. They went through all the features of my new vehicle and showed me how they worked. This I found extremely helpful. Thanks to Ron,CJ & Jens

I have dealt with Whitehorse motors in the past, This time around was awesome! Glen on the sales floors extremely sweet, Randy knows his stuff and Jens sales manager nice guy and helps with getting things done. You all are great thank you for making this work for me

This has to be the best choice in town if you need a new or used vehicle. I have bought both at this dealership. I also bought an x rental it’s a flex. yes I have checked out other dealerships no one has listened to my needs as well as this one. Would recommend to anyone.