W.W. Williams

Repaired my brother's truck in a timely manner, and compared to other places we've taken his truck their work is thorough. Costly, but worth every penny.

Absolutely fabulous customer service. Mark and the guys here are very knowledgeable and go the extra mile. I will definitely be doing business with them in the future.

This company took advantage of us and ripped us off. I am a mechanic, but I don't often vacation with all of my tools, so I know what I am talking about here. We suffered transmission problems on our motor home on Memorial Day weekend. AAA got us in touch with W. W. Williams. I described our problem over the phone to W. W. Williams. The front seal was leaking badly, our transmission was functioning normally as long as it had fluid in it, however was leaking too rapidly to drive. The mechanic on call nearly insisted that he come out and have a look at it on site, however I told him there was nothing that could be done on the side of the road. We decided we would spend the night on the side of the road and have it towed to W. W. Williams the next day. The next day we had the RV towed to W. W. Williams. The mechanic on call insisted that we let him come out and put the RV inside the gates, even though we were not worried about it as it was a very industrial area. The mechanic came out and was nice and spent about 10 minutes installing the driveshaft since it had been removed by the towing company. We again explained and showed him the problem and he assured us that it would be no big deal for them to repair. The shop was very nice and appeared to be well equipped. The mechanic estimated 8-10 hours labor for the repair. He waited another 20 minutes for our ride home to arrive and we left. A few days later W. W. Williams called to say that they could not repair our RV. They said that since it was leaking from the front seal, they wouldn't have the tooling. They charged $600 to tell us this, which is very upsetting because I told them that was what the problem was from square one and several more times after that. They justified their price by a minimum 4 hour charge for the guy to meet us to put it behind the gate, and then a inspection fee on top of that to glance underneath the camper. Their seasoned mechanic should have been able to make that call right away, and charging for an inspection is ridiculous as this could and should have been done by the mechanic while we were paying for his 4hr service call, he had plenty of time for that as he was with us for an hour or less. The tooling is also a very lame excuse. This company clearly took advantage of us, and figured they could make an easy profit without having to touch our RV. Life is expensive enough as it is, we don't need to gouge each other. I am really upset that I told them our problem from the very beginning and they still put us through all of this. call right awaycl