A-1 Auto and Diesel Inc

Brought my vehicle in for a (job most of their mechanics are good at) after agreeing in a timeline and price for the repair. After being told it would be ready by the start of the following week I never receoved a call. Upon calling them the person working the desk told me my repair would cost 400 dollars more than we agreed. I asked why and she said she had to ask her boss and she would call me back. Since she didn't call back, I did and was told my truck needed an additonal 60 dollars worth of work. I excepted this and was told it should be done in a couple more days. After not getting an update at the end of the week I called and was told the boss was supposed to take it out for a test drive. Several hours later he calls me back and askes if Ive ever had problems with the vehicle dying randomly as it had died while he was driving it. Obviously no, as I would've brought it to a shop sooner. Once again, after a few days I had to call and ask what the status was. I was told that Id need a 500 dollar injection gear which I found and bought for 145 for them. I was also told I needed a woodruff key for it as well. (I later found out my model doesnt come with or need these items) After a few more days without update I called and was told I needed a new pump which would cost over a grand. I promply had my vehicle removed from the shop via wrecker. Not only did they try and spoon money from me, their mechanics broke my grill, hood latch and fuel shutoff knob in my cab. AVOID THIS BUSINESS AT ALL COSTS!!!

Have a we don’t care attitude about business. Seems they make plenty of money on fleet contracts they don’t care if they loose a customer here or there. Long story short I needed some work done and explained I had a price on the part. They called with the repair quote and stated the part was going to cost $300 dollars. I explained that was an unreasonable markup as I could buy it from the manufacture for $185. They also were still billing for the diagnostic even though they said that would be waived if they did the work. When asked about the diagnostic fee they stated they originally stated they would waive that fee when they thought the job would be bigger aka pay more. Long story short they stated I needed to find a new mechanic due to the fact I did not agree with the markup on the part and their billing practices. Best of luck A-1 Diesel you have lost a customer that will always have diesel vehicles in the driveway.

Good, honest, and competent! Have been bringing my F250 here for a number of years, and keep coming back because Bob and the team give a fair shake. I would recommend them for any diesel work!

Ripped off local hunger relief program. Charged $1800 for a water pump replacement on our truck without calling or emailing work order to our program. Not the first time they've made costly repairs without calling or emailing a quote. This was after I was told it would be a simple repair and that a water pump could be as cheap as $30 by their head manager. I called a week after dropping the truck off to see if they had a quote and they said it wasn't ready. Half a week later I get a call from the shop saying the truck is ready to pick up and they then sent me an invoice. I had all my old invoices reviewed by two other diesel shops and was informed by both (one being a company that has helped us when purchasing trucks in Tampa. Never charged us) that they've been taking us to town for a while on all our repairs. Replacing thermostat every repair. We've had a lift gate that they have looked at THREE times and charged us each time and never fixed. Our driver found out it was a fuse and its been working ever since. Our program provides free foods to 40 feeding programs in Okaloosa and Walton County. They know this! I spoke with their owner over 2 months ago on the phone and told him all my concerns and he promised to call me back once he figured out what was going on. I know that they can charge as much as they like over retail, and that's their right, but they're going to definitely need to provide a quote beforehand if they expect their customers to pay such outrageous rates. I had two other local mechanics quote me between $700 - $900, without me giving them rates we were charged. I told the owner we'd pay half since I do understand he has parts and labor to cover. I never heard back from him. Their secretary Debra sent me a nasty letter saying how shocked she was that a nonprofit would rip off a local business after we paid for half the invoice they never quoted us. That's right - sent them a check and they sent me a nasty letter. Insists they called on the quote. Apparently dishonesty is institutionalized at this business. We've spent thousands with them over the past three years. If there wasn't a real good reason not to, we would pay them in full again.

Unprofessional management!!!