Techway Automotive

Staff at Techway are very customer oriented, and will take as much time as necessary to explains any repair work. In the event something unexpected should arise during the cursory inspections they routinely perform, they will contact me and explain their findings, allowing me to make the decision whether or not to proceed at that time. Should something not be correct upon delivery of vehicle, they do a great job of making it right. I have been using Techway for several years now, am thoroughly satisfied, and have even recommended them to several of my friends. To date, I have not been told that these friend were less than satisfied. One lady is very skeptical of repair shops, having been taken advantage of in the past. I assured her that Techway would be fair, which they were. They even had to keep her vehicle longer than expected to adequately identify an intermittent electrical malfunction. This was several months ago and she is still happy with the work performed. She said it was money well spent.

Thank you to the staff at Techway Automotive. Always a pleasure to do business with people you can trust. Keep up the great job !

The best automotive repair shop in the Wiregrass! I have had the misfortune of dealing with some not-so-honest shops and mechanics and was ready to give up completely and take my business outside of Dothan. A good friend highly recommended Techway and I couldn't be happier. Friendly, professional, and fast. Thanks guys!

I can honestly say that I am a Techway Automotive customer for life. I have been so impressed by the personal service and care that this staff offers to its customers. If you have any problems with your vehicles, this professional staff will follow through until the problem is completely resolved. I had a vehicle with a problem that was very hard to diagnose. Techway did not give up until the root of the problem was discovered and repaired. This team will go above and beyond to service your vehicle as well as provide exceptional customer service. Techway is a company you can trust!

I took my 2002 BMW X5 to Techway because I was told their BMW guy was the best in Dothan. I had a brake line leaking and after dropping it off, I expected a call the next day on the repair/cost. I ended up calling them the next day and was told they were about to pull it in. Nothing back so I called the next day and was told they could replace a portion of the line and then quoted my $400 to do the job. I balked at the price and almost immediately it came down to $250 and was OBVIOUS he was trying to gouge me (BMW, right?). Authorized the repair and was told I could pick it up by the end of the day because it's a 2-hour job. Called back the end of the day (because nobody calls customers back at this place) and was told the mechanic is finishing up and I could come get it. I get a call back within minutes and am told they had a problem finding the correct size line and now it isn't going to be ready. Irritated, I asked why he just told me it was almost done and couldn't give me a reply. Next day he tells me they couldn't find a brake line repair kit locally and would have to order it through BMW and I wouldn't get my car until the next week on Tuesday. Tuesday arrives with no phone calls so I call and am told only some of the parts came in. I call the next day and am told BMW sent the wrong items so it will be Thursday. By this time they've had my car for over a week and I'm beyond irritated. I call the BMW parts dept in Montgomery, AL, and they tell me of the issues with Techway and how they sent exactly what they ordered. What I learned is that Techway didn't ask the right questions because BMW DOESN'T MAKE BRAKE LINE REPAIR KITS!! BMW replaces the entire line if it leaks, so Techway wasted a bunch of time. After another day of no progress, I speak to another Techway rep and he was much better at communicating the status of the job. Techway ended up manufacturing a compression fitting to suit the unique size of the X5 brake line. They got the job done by Friday afternoon but didn't bleed the brakes because he said the bleeder valve was rusted and thought it would break off so he said they would likely bleed from the brake hose-to-caliper port. Monday comes and I'm told it's ready. I arrive, start the car, and the brake pedal goes to the floor. I pump it a few times with little back pressure. I get the rep out there and he was clueless, so I demand the BMW mechanic come out and explain what's going on. He finally strolls out and tells me he bled them from the brake hose-to-caliper but there might still be some air trapped in the caliper that will escape through the master cylinder after a few days. He said the car was safe to drive, so I left. The whole ride home the brakes were very mushy and NOT SAFE TO DRIVE. I get home and call my buddy who is a former ASE mechanic and he told me air is only removed from brake lines by bleeding the brakes. So the Techway mechanic was full of it. Also, I crawl under the car to look at the hose-to-caliper line and there were NO TOOL MARKS on the dirty and corroded bolt. So it became clear this mechanic didn't even bleed my brakes after having an open brake line!! I took the car over to my buddys house and we bled the brakes removing a bunch of air pockets THROUGH THE BLEED VALVES without issue! It took 12 days to get my car back from Techway for a simple 2 hour job where they said they had the "Best BMW mechanic in Dothan". I sent an email complaint to Techway asking that it be forwarded to the owner. I called the next day and was told the owner was looking into it and he would get back with me. Three days passed and absolutely NOTHING from the owner! It's a shame that the owner doesn't think enough of his small business to follow up serious complaints with any response, but that told me EVERYTHING I needed to know about this company. This experience was TERRIBLE and if my review prevents just one person from taking their vehicle to TECHWAY AUTOMOTIVE in Dothan, AL, I will have suceeded. CROOKS (attempt to overcharge), LIARS (status lies), and CHEATS (didn't bleed the brakes)!