Bell Auto Parts Inc

I am originally from Tuscaloosa, but now live in Nashville. I save my routine maintenance for times when I will be in Tuscaloosa because I trust Bell more than anyone else. The folks at Bell do a great job and its worth the drive for me. I have had Bell work on both my Mercedes and BMW. My Mercedes was having all kinds of electrical issues and Jr. found the issues, explained the issues to me clearly, and fixed the issues quickly. The price compared to a national chain mechanics and the dealership is a steal. My entire family takes their cars to the folks down at Bell. I would highly recommend taking your car European or not to Bell.

If I could give them less than 1 star I would. I have just experienced the worst service. I am having issues with my transmission and find this place through google and someone I know saying they'd had work done here before. As directed by their website I call 24 hours in advance to book an appointment. I'm told just bring it by in the morning, they let me drop it off early. At 7:30 AM I call to let them know I dropped it off and where the key is. No one asks my name, just confirms my number. I ask, do you want to know my issue? "Oh yeah sure" is the response (I had told the person the day before, but wasn't sure if I needed to again) I explain that I just got the car and noticed some issues, took it to a Toyota delearship who did a road test said it was the transmission and it probably needed to be replaced. Since I'm now stuck with the car I am needing to know how bad this is, if a transmission fluid change would help since I noticed it was brown or if I need a transmission. "We'll take care of it, I'll call you in a couple of hours". 10:30 AM- call to get and update, told that the guy who answered doesnt know anything other than they did diagnostics on it and the guy just went to work on 1 more thing for it and I should get a call shortly. 12:45 PM- I callback due to not getting a call. Was told that everyone was in lunch, was asked what was wrong with it anways, explained same story, told it probably wasn't the transmission since it's a 2010 and someone would call me shortly. 3:30 PM- still no call. I call and ask about the car since they close in 1.5 hours, finally get transferred to Mike Jr. I tell him I'm just looking for update on my car. Immediately I'm hit with a rude, condescending attitude. "Lady there ain't nothing wrong with the transmission, what you're hearing is Street noise, you have bad tires" Due to this simplistic answer I ask what did you do all day with my car then? Why is this something that took until 3:30 PM to tell me, with the customer having to follow up? Had I been updated this would not have been a questioned asked. I get met with a wrath of ugliness from Mike along with him telling me he's working on over 100 other cars. I then proceed to explain that I know this is not Street noise, I reintrated why I brought my car there and questioned what was done to test as he couldn't duplicate the issue. "I'll call you back in 20 minutes" I'm told and was. Mike Jr. then proceeds to be even more snarky and says that it isn't my transmission it's the torque converter and if I looked at the Toyota website I'd know there is a recall for this and he didn't know my odo reading but it's only covered up to 150,000. I said ok well mine is over 159,000 so what can be done/needs to be done. I get told that I needed to be referred another place for those questions. The place he named isn't good so I said oh my gosh I don't like them. Him Half yelling... "Well lady we're going to have to part ways, come get your car". Their website states they specialize in transmissions along with other services, by this experience I'd say that is false. The whole ordeal was unprofessional. No concern for the customer. I understand I am not the priority, however providing a timely update and a professional mannerism shouldn't be unreasonable to expect. I'd like to mention I now have the unpleasant task of removing grease/oil stains from my previously unstained cloth seats, cloth door panel and the middle console. I have never received a car back from any mechanic with oil stains left behind. I DO NOT recommend this "business".