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Ken's Fairbanks Alignment

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4.2 Google Review

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739 Old Steese Hwy, Fairbanks, Alaska, 99701, United States

(907) 452-8882 www.kensfairbanksalignment.com

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Robyn Juarez

Feb 16, 2018

I own a 2014 Jeep patriot, with very low miles. Last week I started to get a bunch of warning lights and my car started to drive different. I tried to figure it out by myself and I couldn't. It started to get worse, to the point where I was scared to drive my two kids with it. So I started making phone calls. I called Jeep dealership to see if they could help. They were rude and not much help at putting my mind at ease. It was going to cost $140 an hour for them to just tell me what was wrong. I asked when it could be seen. I have two little kids and this is my only car. Told me to bring it in at 9am and they might squeeze me in. They told me they could get me a shuttle. But a shuttle home doesnt help my family so I called Kens. They helped my husband when his jeep broke down. I was scared about having two broken cars at one time. They told us price could vary but should be more then $160. After a pros and cons list I decide Kens was a better choice. So we called back to see when they could get it in. They said bring it on down now and were look at it. Not even 5 minutes of being there they take my car back to look at. Not even a full hour went by and it was done. I had a sensor come loose. They fixed it, and drove it enough to make sure it wasn't coming back on. I paid nothing but the shop fee. They were nice and friendly, they cared enough about my problem specifically. If I ever need work done on a car, I'm going to Kens. They took care of my as a customer and treated me like a person, not like a paycheck and a number. Thank you Ken's

Lee Munoz

Dec 29, 2017

It’s rare to find an Auto Repair shop that consistently provides fast and fair service. The employees are hardworking and honest and are willing to give any advice that’ll help their customers. Definitely recommend.

aaron trujillo

Sep 6, 2017

Ken's had always been the place to go for all your repair needs, they do their best to accommodate all your needs and they do a military discount. I took my truck in for a transmission flush and filter change in July, today when I went to change my oil I noticed oil leaked on the oil and transmission pan, so I checked the transmission bolts and they were so loose I could turn them with the weight of my hand, so I called Ken's and told them i was going to tighten them in order to make it to their shop and I want them properly torqued. Rather than just accept responsibility they implied that they were not loose to begin with and i voided the warranty by over tightening them and "squishing" the gasket. I tightened them so they weren't loose they shouldn't have been over tightened how would they know they were over tightened without checking the torque. Accept responsibility and treat your customers with respect, they will appreciate your services much more.

Audrey Bogard

Feb 9, 2018

Easygoing staff, very communicative and friendly- honest and not over priced, had my car back asap.

Brian Forrest

Aug 29, 2017

Good quality work and mechanics that understand we don't all have a private bank at our disposal so they willingly price out bare bones in their estimates

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