University Chevron

This shop is one of the best in town! I have been a customer here for years, and they deliver great service, reasonable rates, and a wonderful atmosphere. They go above and beyond what you would expect of a auto shop, and I can’t imagine going anywhere else. They have been in business for 40 years, and still going strong. I’ve taken all my vehicles here for years. Highly recommend them!

I adore these guys. Not only do they take care of my vehicle, they treat me as if I am their auntie. They adhere to a standard of old-fashioned service and courtesy . Twice now I’ve come by with problems that seemed a logistical nightmare to me. Twice they identified small issues that were quickly resolved. I’m very pleased with them. It’s nice to be part of their neighborhood. Most recently the “snow hat” that accumulates on the roof of my car abruptly slid forward onto my windshield while the wipers were active. This little drama left the driver’s side wiper still attached but inoperative. This happened during a heavy snowfall and made driving very hazardous. I called my car’s dealership thinking that they would most likely have any necessary spare part. After two long holds and three people, I spoke to a distracted man who told me that they would have to order any parts, but if I got over there they might be able to take a look. He said their mechanics go home at 4:30 and were very busy. I mentioned that it didn’t seem safe to drive under the circumstances, and I wasn’t sure I wanted to if they had no parts and could not commit to having a look. So- I decided to take it to University Chevron, where I had no expectation of parts of hand, but where they have treated me well in the past. Jackpot! A charming young man was immediately called out of the back and sent outside with me. He excavated the wiper arm out of the packed snow and popped some mechanical part out. He told me not to worry and took his prize back inside. I’m not clear on what he did, but he re-emerged, fiddled with it, and voila! The wiper was solid and functional again! I’m so impressed! I thought it was going to be a huge expensive problem, but no! In the past I’ve had occasion to sit quietly in their customer waiting area. While there, I can clearly observe how they speak to and about other customers. It’s very reassuring. It’s clear that this business has a positive employee culture and is trying to actively cultivate customer loyalty and good will. They sure have earned our respect and loyalty.

The team over at this shop is just that, a team. I've called and spoken to Trent or Billy at 7:30 am in a panic because something is wrong with my car. I always get the same response "Bring it on it, we will take care of you." I always get my car back the same day. They have a wonderful shuttle lady that brings me to work and picks me back up. Nobody likes car problems but they sure do make it easier when you have an issue.

I have been in Fairbanks for a little over a year. In that time i have been to a couple places in town for auto work. obviously this is were i ended up after being ripped off by a place or 2 that were recommended. If you are new in town and looking for a place that in my opinion is good to get some work done. This is your place. They didn't change a battery or anything easy. They got some hardcore motor work done on my Escalade. Also Did i mention the 3 year warranty on the work they do.

We’ve been using University Chevron ever since we moved to Alaska. The work is priced fairly and reasonably, and the service is uncannily good. Trent and Billy are the front counter guys I interact with the most and they’re always very courteous, polite, and straighforward. We’ll continue to use their services and recommend them to our friends!