Cummins Sales and Service

Gave me an estimate for 9,862 that i need new dpf filters and doc i hooked up my own insite found exhaust pressure sensor was bad wasnt spooling up the turbo to make high enough exhaust pressure which caused the filters to get loaded 5.80 oz in other words as soon as the mechanic seen me hook up my insite told. Me to disconnect and leave there yard went back in bought the sensor and trucks like new

We stopped at this Cummins in our motorhome on a recommendation from a friend while travelling thru ABQ. He said they have 50amp hook-ups for rigs in for service. We quickly found out that their experience was the exception, not the norm. The shop got us in for diagnostics on a Monday at 2pm, finding an exhaust leak and two oil leaks. They were to also service our generator. Another appointment was then made for Thursday to start work on repairs. During this time, we had to deal with a terrible extended warranty company that added to the issues we had. Once there we quickly discovered that this Cummins is in a bad part of town. Everything is locked up tight behind a tall fence except the 50amp hook-ups that are outside by the road. Loud trucks, cars and motorcycles drag racing, stray dogs, and the homeless will keep you company while you wait here. We also noticed that there was only one person at the front office, Barbara, who was friendly, helpful and would acknowledge your presence. If she was not there, you were invisible. Communication thru out the entire service center was also very poor. Individually, each person we dealt with was friendly, but no one seemed to know what the other person was doing. Getting messages relayed correctly was frustrating and caused delays in our service. Two parts that came in were incorrect and had to be reordered, furthering our delay. We were there for eleven days and had to get a hotel for eight of them. While waiting we talked to other customers who were having issues too. Once repairs were done, they credited us for three nights at the hotel. Checking their work after getting the motorhome back we found two loose hose clamps, a loose mounting bolt for new cooling fan, hydraulic fluid down a quart, generator engine oil down a half quart. Looking over the receipt later, there was no oil filter part listed on it and they were supposed to change it, we were also charged for paint with no explanation. Other than an emergency we would not go to this shop again.

Slow, low verbal estimates, actual significantly higher, billed in error $600 over correct cost, tracked dirt on to Motorhome carpet. 5 stars for overnight parking with 120v power for RV, and fresh water fill.

Jeff was an amazing help. Staff was super friendly.

Now I'm young but I love this place it's one of the best Cummins I've been too the front is neat and they like to get things done and for all that's complaining about slow service or overpriced well I'm sorry their slow because they have alot too do other then to fix your truck/RV before anyone else's. AV is a good boss and he does everything he can. And the prices are high because the parts they might need to fix your truck/RV putting them in is hard and buying them is even worse they spend more money buying the parts then the amount that you have to pay them