Williams Brothers Auto Service

Guys were awesome, did what I needed in a fast and timely manner, I messaged through Google on a Saturday, I was surprised when a mechanic called within 30 min, especially since they were closed on Weekends, we discussed my issue and had the vehicle back the following Monday. Amazing service. Fixed my issue and diagnosed another problem which theye had no issue that I did myself. Highly recommended. Honest mechanics.

Came in for a estimate right after Christmas on my Ford focus and was met with nothing but rudeness by older gal in front office, acted as if i was inconveniencing her for a estimate. Decided to shop around elsewhere. Called back today (at the urging of my husband) to get estimate for my daughters dodge truck to be repaired and spoke to a different gal. Very nice and knowledgeable, took the time to let me know what the diagnostic appt entails, and assured me that my daughters dodge would be well taken care of by the best dodge man on the mountain, Nathan. Thanks again, See you Tuesday!

Had check engine light and bad idle performance. Made an appointment for 1:30 and right on time a technician (Don) ran diagnostics. He found a problem with the plug wire. A quick change of all the plug wires and I was on my way. Super service and communications.

Came here to get my oil filter replaced. They did that just fine but said I had a crack in my oil Pan. My car has never leaked oil before. Wanted to charge me a ton of money to get this fixed. My brother took a look underneath and said the bolt was loose and that was why it was leaking oil. They also didn't put the gasket back on so it will continue to have a small leak. Will not be using them again.

*Edit: on 10-23-17 I was contacted by the company saying they would fix our intake manifold for free only IF I took down my negative reviews(no miscommunication there, that's what I was told). I also contacted the BBB. I could not in good conscience take that offer, as I feel my story needed to be told to make others aware and I honestly would never set foot in there again. We bought our own part and had someone local install it. Such a bad experience for us.* Williams Automotive sent me home with my coolant leaking badly, said we had a small crack in the manifold that he showed us in the shop.  When they showed us it was hardly leaking , and rarely leaked for us.  I didn't even have to put coolant in it for a few months.  I asked the owner, Nathan,  'will I make it home?!' and he says, I'm not sure'.   It was never leaking so badly when I brought it in. He insisted that 'it must have been like that', I know my vehicle and it never leaked like that.  I cannot even believe this! How did my vehicle come out worse then it went in!! 700$. I paid 700$ to basically be treated terribly by Tiffany, the receptionist who works at William Brother's Automotive.  It's says a lot about a company who hires a person who doesn't seem to respect customer's.  She was rude and cold from the minute I walked in.  I, the paying customer, should not be in tears because of how badly I am being treated.  Customer's deserve to be respected and if I am an employee of a company, which I have been in customer service for 15 years, I do not, ever, treat a customer badly.  Do I have to agree with a customer or even like them? No.  But do I respect them? ALWAYS.  Without customer's I would not get a paycheck.  She is the 'face' of William Brother's Automotive and for her to treat any customer like she treated me is uncalled for and quite frankly appalling.  After I received such vile customer service I googled the business and saw reviews that also claimed she was rude to others. She was also rude to my fiancee. I will not stay silent about this.  She told me to bring in vehicle at 9:30am Thursday morning and told me it would be done by Friday.  I agreed to this because we have ONE vehicle and needed it for the weekend.   Had she told me upfront that they were short staffed I would have had no problem bringing it in on a Monday so they had plenty of time to work on it, but she said 'there was plenty of time' for them to fix the issue.  At 1:30pm on Thursday I called the shop to see where they were at with the repair, so I had an idea of when I would I would be able to pick it up on Friday.  She told me they hadn't 'gotten to it yet' because there was a few other cars ahead of mine.  Again, she never mentioned this over the phone to me, or even when I handed over the keys to her.  Friday I called and she said she didn't know if it would be ready, again it's our only vehicle so here I am panicking because we have things to do over the weekend and we would be carless.  I have never been treated so poorly at a place of business then I have here. Friday after having to call back because we didn't hear from anyone she told us it was done(at about 4pm, they close at 5pm) but we had to be there at 5pm and no later because she had to pick up her children.  My step father and fiancee get there and they had to wait an additional hour for them to put the dash back together. They took the dash off AGAIN blend door was broken and Tiffany called me back with a quote for parts and labor, to fix the blend door would cost me an *additional* 600 something for parts and labor.  Unacceptable, had the mechanic checked it to begin with we would have gladly paid for a blend door motor, we were already dishing out almost 700$, another 30-40$ for the part would have been fine.  The only reason my fiancee took the vehicle to begin with is the mechanic told him it heated up to 85 degrees in the front(cab), he also told him it may take 10min for the heat to kick on.  It never did.  The rear heat worked but you have to run the panel in the front to have the rear heat blowing.