Wayne's Pit Stop Auto Repair

After getting sub-par service from several local shops I finally tried these guys out. So far the pricing has been exactly as quoted, the time for repair has not extended the original agreement, all issues have been resolved or at least acknowledged during the initial visit, and all work as been quality. I have and will continue to use them until that changes.

Huge waste of money!!!! We were completely taken to the cleaners and treated with zero customer service. Our car was brought in to have a complete AC system installed. Since we don’t live in town, and we’re struggling to find anyone with openings, we bought the parts ourselves and were told that Wayne’s wouldn’t warranty those parts. Since we’re 2000 miles away that didn’t seem to matter much. Less than a week after installation the air conditioner failed. When we called Wayne’s they said they couldn’t repair it for another week and a half and we would have to pay again for everything. We then went to Waynes for them to look at the car thinking they would look at the car. They REFUSED to look at the problem and again said they could get us in a week and a half with us paying full price. They NEVER checked their work, assumed it was a failed part, and insisted we pay another thousand to have the work redone. We were traveling, couldn’t wait that long, and were disgusted at this point. We brought our car to Phoenix and found a reputable shop. The man there was excellent and installed a new part. He insisted there the condenser had been installed Incorrectly because there were marks on it consistent with the surrounding body parts. We had the shop in Phoenix write up a report that states Wayne’s did a sloppy job installing the condenser which caused the failure. The part was also sent back to the supply company which agrees with the Phoenix shop. When we provided this info to Kimberly and Mark at Wayne’s they still insisted there was not any warranty and even refused to credit some portion of their labor. So basically we spent over $1000 at Wayne’s, the condenser was installed incorrectly, the refrigerant leaked out, and we had to purchase another condenser and have the entire system recharged. If you want good honest service this is Not the place. Obviously this is another entitled store owner that thinks since they did the work they should be paid and not held accountable for faulty work.

Today was my first time in, recommended by another business. I was treated very well, called by my name, and a video was taken to explain and show me the situation at hand. I so appreciate these folks. I was looking for a go to shop, a one stop shop a place where I could trust. I’m fairly confident I found my place. Thank you all at Wayne’s pit stop.

Excellent auto shop, straight forward and honest.

These guys are awesome. Helped me without hesitation on my way through town. Found the problem and set me at ease so I could get back on the road. Took an hour of their time and didn't charge me. Thank you!