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Cummins Sales and Service

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3.8 Google Review

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16525 E Skelly Dr, Tulsa, Oklahoma, 74116, United States

(918) 234-3240 salesandservice.cummins.com

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gullwing

May 22, 2018

I was experiencing some issues with my ‘07 Cummins Dodge (loss in fuel mileage and power and running a little rough). I set an appointment and had Cummins Sales and Service of Tulsa diagnose the issue. They diagnosed the truck had an injector that was failing and quoted me $1600 to repair. A lot of money, but I felt they should be the experts, so I approved the repair. After putting about 300 miles on the truck it still wasn’t right, maybe even worse. I took it back to them and they told me two more injectors were failing and for another $3000+, they would replace them. At this point, I was not comfortable spending another three grand and didn’t feel confident in where this was headed. I took my truck to another facility in Tulsa, who only work on diesel powered medium and light duty trucks. They’re initial diagnosis had them suspect injectors as well, but felt it best to pull the injectors and have them flow checked. The fuel shop tests identified the injector Cummins Sales and Service of Tulsa installed was the wrong injector for my engine. That, along with one other injector tested weak. After replacing the weak injector AND the incorrect injector installed by Cummins Sales and Services my truck is running great. I went back to Cummins Sales and Service, shared with them the outcome, and asked for a refund on the incorrect injector and at least a partial refund on the labor charged (since I had to pay someone else to correct their error). They’ve been rather egotistical about the situation and don’t feel they did anything wrong. The only thing they have offered is to exchange the injector, which is no help since I have already had the other shop do this. Bottom line: there are plenty of other facilities available that value your business and will make things right if they make a mistake-stay away from these folks.

Jake Linnabery

Jan 16, 2018

Honest people delivering a great service. Always willing to go the extra mile to take care of the customer. Dyno is great to see in action. If you have a Dodge/Cummins 1 ton or a semi and want to see how much power it's putting to the ground take it to Cummins.

Frank Rodeo

Jan 24, 2018

First time to use them very satisfied, they did what they said they would do

Catherine Moneypenny

Jan 4, 2018

Great generator, bad customer service. Charged for install they didn’t do. Said RV not wiredbut it was.

Aalax Thompson

Nov 30, 2017

Did a great job, very quick turnaround.

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