Wesco RV & Bus Services Inc

Took our 2000 Forest River Reflection Diesel Pusher in the end of July 2017 with problems cranking and running. We live over an hours drive from Texarkana. We told the owner that we would like it looked at ASAP because, although we weren't taking the MH, we were planning an extensive vacation and wanted to get it home before our 2 and 1/2 month Fall trip. My husband called every few days and was told they hadn't gotten to it yet. Finally it was time for us to leave and we hated for it to sit there all that time but were assured they'd have it up and running when we returned home and it would be no problem. My husband should have called while we were gone and checked on it, but he insisted that the owner assured him that he would call if they needed information or had questions, otherwise, we assumed all was well. When we returned home the end of October, we learned it had been sitting there all that time and had never had so much as a wrench turned on it. Two weeks later, the first of Nov. they started to diagnose the problem. To make a long story short, they DID finally repair our MH and did a satisfactory job (or according to my husband who drove it home while I followed him). He said it was running good and the 'check engine light' that was on when we took it in was no longer on. The tab for repairs $4,429.12., but the cost was not an issue. To add insult to injury, they were so kind as to drive the MH out of their 'lot' for us to get in and drive home. About 1/2 way home I had to stop to use the bathroom, and when I pulled up beside the MH discovered that the R/R quarter panel had been either run into, or the MH had been backed into something while in their possession. Did we call them? Why bother? It would have just been another issue that they wouldn't have taken responsibility for, so we came on home. I would NOT recommend this service to anyone. My husband was courteous and patient with them every time he called, and I guess they felt he was easy to take advantage of. I am just SICK about the condition of our MH. It had been thoroughly 'detailed' just before taking it to them. When we brought it home, the carpets were filthy from them tracking in and out while working on it, the outside was dirty and had a the big scrape and dent on the quarter panel, and the inside was dusty and dirty from sitting on their lot for 6 months, with 4 months of that them never turning a wrench. One would think the least they could have done was have it cleaned up before we picked it up! They didn't even put down plastic on the carpets to keep the carpets clean while they tracked in and out. I have never seen a place of business so unprofessional. Will NEVER take anything to these people again nor will I recommend them to anyone. Very poor service.

Called for service, super friendly office staff, knowledgeable and eager to help. Would use them again.

Great guys really know their stuff

Was having engine surge problem with our RV Ford V-10 about an hour south of Texarkana and Ford Roadside Assistance steered us into Wesco for an evaluation. The owner listened to the faults we described, and instructed his mechanic to take a test drive with us to see what was happening. On return he recommended a new air cleaner and within an hour we were back underway. Thanks to the whole team. Definitely recommend Wesco for honesty and integrity.