Jeff's Truck Service

I made an appointment n went in 2 days later to review the job on a dog box truck redo on customization. I could tell from the get go they were not use to a lady walking in there. We reviewed the job, they took pictures n they were to get back to me. After 4 days, I called them. No calls back. Following Monday I had to call to find out after a week they were having a tough time finding some of the electronic supplies. A power supply? I called a few places n then called Camping Corral in Red Bluff. They looked at it n had in there next day. I only replaced the battery n the fans n the power supply n toggle switch was still good. All in all they left me hanging n to be quite frank, if I had a set of balls in my pants they would've moved on the job!

So I am a multi business owner and was in need of a larger dump trailer. I really liked the Big Tex 16ft Jeff's had. The process for financing was very simple and didn't take long for them to make the deal happen. I grabbed my trailer and went straight to a job site. After my guys filled it I went to dump it. In preparation for the run I learned that the nice tarp it comes with to cover the load was only a 14ft tarp. With this trailer it should have been a 20ft tarp. Simple fix right. Seemed like the case. I called Jeff's and told a rep about my situation they immediately put the correct tarp on order. They then contacted me upon it's arrival. Now my dump trailer is between multiple job site along with my other dump trailers (12ft'ers). So when I went to drive all the way on the far end of Chico I soon discovered that the person locating the delivered item could not indeed locate it, so I left no tarp in hand. I was then contacted by the same rep once he located the item. I drove all the way across town yet again to retrieve the item. I saw the tarp resting on a box in the front lobby area. It was a little later in the evening so I could only hear a person on the phone behind a window. I yelled a little and got his attention. I then proceeded to explain to him why the tarp was mine. I then asked him if I could take it. He replied yes then immediately stopped me asking if I had the short tarp to trade. I said no. He said that I could not take the tarp then without trading it. I began to feel frustration since none of this was communicated via two separate phone conversations. I asked the guy if he wanted to just wash his hands of the short tarp since I purchased an over $9000 dump trailer. He said no and that the tarps cost money. I left empty handed. I then called the following day asking for a manager of Jeff himself to explain my situation. I left a message with a person for someone to contact me. No one did. I then called and repeated the same message the following day with no luck again to getting a call back. So I called back later that day and they found someone for me. I believe it to be just a parts counter rep and not a manager. I explained the situation and asked it at all possible since the trailer is used consistently and they want their short tarp back and since I had drove there twice if they could just meet me half way now, since they did get their over $9000 from me, and I would provide them the address to where the trailer was located and they could just send a guy out from their shop to conduct the swap of tarps. The rep told me it would cost me a surcharge of somewhere north of $100. I was appalled honestly for obvious reasons. I then realized that no matter what happened in the conversation they over at Jeff's did not give two craps about the customer since they had already received the money for the trailer. The rep then told me that he would go out on a limb and let me get the tarp from them and return the wrong tarp back on the honor system. I closed the conversation with "I'll be by to get it". Not agreeing to his terms but letting him understand that I will just be by to retrieve what I rightfully purchased. This experience should have never taken place had they just owned up to their fault and corrected it. I am ashamed to say this is a native Chico. Needless to say I will never be by their business again for anything. Hope this helps.

My Airstream fried a wheel being on I5 near Corning, CA. On a Saturday. AAA was unable to help, but I found Jeff's and called. They sent a mechanic who got me mobile and lead me back to the shop. They had the parts in stock and had me back on the road by Saturday evening. helpful and friendly folks, too.

Horrible customer service. Was going to buy a trailer, was supposed to recieve it in two weeks. It has now been 5 weeks still no trailer. Nobody has called me to give me any updates and keep getting lied to and pushed aside. This is not how you do business.

Worst and most disrespectful person I have ever in my life talked to. He was flat out rude and cruel. He deserves no body to give business to his establishment. I have herd how bad he was, but I had to have interactions with him my self to find out how rude and a jerk he is. If you own a truck do not go to this place of business. He is a JERK